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Customer Service Specialist

Salary: £23,000

Location: Home-based (remote working) or Office-based (Solihull)

Working hours: 37.5hrs per week between Monday & Friday

Here at Purple Bricks, we strive to live the ethos “work hard, work happy”. Every day, we take pride in going the extra mile for our customers and providing a service that spans across our whole business. As such, we are looking for dedicated Customer Service Advisors to join our already thriving team.

We are fearlessly progressive bunch and are continuously seeking opportunities to develop, upskill and succeed.

Like what you see? Let’s get you sold!

Key responsibilities will include:

• Handle complaints which are received into the business - ensuring that you fully investigate the concerns while liaising with all relevant departments

• Respond to customers and gain an understanding of their concerns

• Ensure that any feedback is communicated to the relevant department

• Ensure each complaint is logged in the system

• Produce reports and analyse data regarding complaints

• Achieve significant first call resolutions

Skills:

• Previous experience dealing with customer complaints and issues

• Customer service

• Computer literate

• Empathy and strong communication skills

• You look for solutions and enjoy solving problems

• Strong written skills with the ability to present your findings clearly and concisely in writing

What do you need to work from home?

• A broadband connection (10Mbs+)

• A suitable and safe space to work from home

• Don’t worry about IT equipment, we’ll provide this for you

What benefits can you expect from Purplebricks?

• Amazing career opportunities- we offer our team the chance to get involved in the whole process of our customer journey, meaning you’ll get the chance to upskill in many areas!

• The chance to join a disruptor business that has become a market leader, yet continues to challenge the status quo

• Life assurance

• Celebration days off - think marriage/civil partnerships, birthdays, and moving days!

  
  

Purplebricks is a unique tech-led estate agency. Having successfully disrupted the market with a strong focus and utilisation of technology and data, we’re on a mission to make every home move amazing!