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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

TSYS Managed Services EMEA are currently recruiting for Customer Service Specialists to join our Account Recoveries team in Binley, Coventry. Your primary objectives will be to assist customers with payment options on overdue amounts on their credit cards. You will need to have an empathetic approach to assisting your customers to ensure you get the correct outcome. The role will involve Inbound and/or outbound calls.

You'll join our existing team on a full time, permanent basis working 40 hours a week covering shifts between Monday to Friday 8am - 8pm, Saturday 8am - 5pm and Sundays 10am - 4pm. We offer a competitive starting hourly rate of £8.91 increasing to £9.28 after 6 months.

Main Responsibilities

• Inbound and Outbound calls dealing with queries from customers who may be over their credit limits, missing payments and in financial difficulty.
• Completing and processing payment plans.
• Setting up direct debits.
• Processing debit card payments.
• Building and maintaining customer relationships.
• Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary.
• Keeping up to date with policy changes through the use of internal systems and training.
• Adhering to FCA/Lending standards board guidelines.
• Raising and potential problems with management and the appropriate teams.

What we are looking for in the Ideal Candidate

• Resilience and motivation

• Good communication Skills

• Good negotiation skills
• Calm demeanour

• Industry & technical knowledge

• Attention to detail & quality orientation

• Customer service focus

• Energy and achievement

• Empathy
• Previous experience of working in a customer service role

Benefits:

As well as a competitive salary, ongoing training provided by a dedicated onsite training department, a fast paced, fun working environment and modern, purpose built offices this role comes with the following benefits:

• 29 days holiday, excluding statutory holiday entitlement
• Holiday Buy/Sell Scheme (With the option to buy/sell an additional 5 days)
• Peoples Pension scheme
• Free on-site parking
• On-site canteen
• MediCash Plan (On completion of 4 month service)
• Cycle to work Scheme (On completion of 6 month service)
• Free tea and coffee

If you are passionate about putting customers first with a passion to succeed then click APPLY now to become our next Customer Service Specialist!

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.