Customer Service/Security Ambassador London
Job description
We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly refurbished building in Mayfair, London. This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate, friendly and welcoming approach. This is a full-time role, working Monday to Friday 07:00hrs – 19.00hrs. We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum including bank holidays. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. KEY RESPONSIBILITIES Deliver a 5–star guest experience at all timesProvide a professional first impression and deliver beyond client/visitor expectationsProactively ensure all visitors are welcomed into the building and experience the full customer journeyReception duties and Lobby Management of visitorsBe seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is not only greeted but welcomed in Anticipate client and visitor requirements when entering the lobbyEnsure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant informationActively engage with the Sesame AppVisitor/contractor managementLift management and ensure that all deliveries and couriers are redirected to the Loading bay and are not arriving at the ReceptionAssist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hoursOversee and manage any emergency evacuations as requiredWork alongside other service providers to achieve shared client goals through a ‘one-team approach’.Ensure the reception area is kept clean and tidy providing a safe environment for all Maintain a high-security awareness at all timesComplete a full detailed handover at the end of each shift PERSON SPECIFICATION Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team playerHolds a true passion for high standards and exceeding expectations in customer service deliveryReliable and willing to work weekends and any overtime if requiredAbility to provide an intuitive, 5-star, sophisticated guest experienceA keen interest and high level of IT/computer skills would be an advantagePrevious experience in hospitality or a customer service-facing roleExemplary interpersonal skills and the ability to interact with people at all levelsImmaculate presentationExcellent telephone etiquetteAbility to work independently with confidence, using own initiative as requiredLook for opportunities to enhance client/visitor experienceClear, concise, and confident communication skills which are customer service orientated with a very keen eye for detailConfidence and common sense to access and utilise expert resources when making decisionsMaintain and practice a high degree of confidentiality at all timesComputer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantageProficient in using technology, including appsHave an acute sense of security awarenessValid SIA licence is required5 years of verifiable work history WHAT WE OFFER A highly competitive salary within the corporate sectorCPD- Bespoke Training, Learning & Development opportunitiesLicence Upskill- Where applicablePerk Box- Employee discount schemeLaundry service for tailored uniformCycle to Work SchemeSocial events and activitiesPension schemeEmployee mental health assistance helplineRecognition schemes including our employee of the month programmeHealth cash plan for you and your dependents PROception is committed to ensuring equality of opportunity and the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents must be reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.
