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Customer Service Representative - Remote (MERSEYSIDE) Merseyside

Ashfield Engage

Full Time Merseyside 10.56 - 12.04 GBP Today

Job description

Company: Inizio Engage

Position: Diabetes Service Representative

Location: Remote (based in Merseyside and Staffordshire)

Salary: Competitive

Inizio Engage are proud to be partnering with a prominent pharmaceutical company to recruit a Diabetes Service Representative. The Diabetes Service Representative will be responsible for calling on specialist healthcare professionals and will deliver product and education materials on behalf of our client.

The ideal candidate will have a strong background in customer service and the ability to build rapport quickly. This fully remote working service driven role will involve working independently with strong self-motivation and must be passionate about making a difference to patients’ lives.

Key Responsibilities:

Establish and maintain strong relationships with customers in key accounts
Delivering exceptional customer service and adapt to the needs of individual customers
Provide appropriate patient educational support material and product information via hard copy or digital channels
Understand the NHS environment, keeping up to date with any changes
Prioritize time to ensure optimal coverage of appropriate health care professionals to meet/exceed KPI’s
Anticipate potential barriers and look for solutions
Updating of company CRM system with accurate call details
Successful completion of all product & compliance training including any updates
Strong collaborative working with Regional Sales Representatives on territory
Plan and implement effective territory calling plans
Proactive and innovative, sharing best practise and responsible for own learning in role

Essential Skills

Bachelor’s degree preferred or equivalent work related experience
2 years of work experience with the general public, customer service experience, all with a proven track record
Excellent customer service skills
Excellent communication skills and ability to build rapport
Strong interpersonal and team work skills
Persistence and disciplined self-management
Ability/willingness to travel to meetings and conferences
Detail oriented and able to problem solve
IT proficient
Flexibility, agility and the ability to demonstrate how you bring value to the team

Background

At Inizio Engage you’ll find a challenging, fast-paced and rewarding environment, but also one that’s caring, nurturing and supportive. With so many ways to support patients and healthcare professionals, we offer a range of exciting career opportunities to suit your skills and interests. Whether working remotely, in the office, or in the field, you’ll find everything you need at Inizio Engage to build a successful career. Excited yet? We are!

Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.

Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Inizio Engage.

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