Customer Service Representative - Claims Handler Newcastle upon Tyne, England
Tesco Bank
Full Time
Newcastle upon Tyne, England
22000 - 33000 GBP ANNUAL Today
Job description
General information
Job Title
Customer Service Representative - Claims Handler
Ref #
8223
Location
Newcastle
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
26-05-2023
Serving our customers, communities, and planet a little better every day.
Salary: £22,000 to £33,000 depending on experience
Working Hours: Full time, 36 hours per week
As a Tesco Bank Customer Service Representative within our Claims Handling team, you’ll be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards of customer service and creating exceptional experiences.
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.
You will be responsible for:
- You will be conducting information gathering and data processing activities to support the administration of insurance claims
- Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
- Interviewing claimants to evaluate straightforward low-value claims
- Receiving inbound calls and assisting callers, or those making enquiries by email or mail with requests for information, directing more complex matters to colleagues as necessary
- Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues
- You will receive full training, with the support and tools required to be successful
You will need:
- Customer Service experience with a background in Claims Handling is preferred but not essential
- The ability and experience to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
What’s in it for you:
- Great colleague deals and discounts, saving you money on everyday purchases
- 10% discount card increasing to 15% after every pay day for a 4-day period to use in Tesco stores and online
- 7.2 weeks holiday entitlement with the opportunity to purchase additional holidays
- Mental and physical wellbeing benefits including our cycle to work scheme
- Retirement savings plan with a generous pension scheme where contributions matched 1:1 up to 7.5%
- Family friendly policies including enhanced maternity leave, shared parental leave policy and 4 weeks paid paternity leave
- Life assurance
All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.
How to apply
We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
Our purpose
The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.
