Retirement Housing Scheme Manager London, England
Job description
Scheme Manager
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Retirement Housing Scheme Manager
As Scheme Manager you will …. be a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation. You are experienced working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People. This role calls for experience of completing risk assessments and possess a sound knowledge of welfare benefits and health and safety procedures for this type of service. This post is predominantly lone working If you’re a practical thinker and doer, you’ll be able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.
You truly care about and have deep knowledge of issues affecting vulnerable people and the elderly. You want to make a difference to their wellbeing and understand that social isolation can happen anywhere and to anybody.
You will be working as part of a wider team of Scheme Managers providing a high-quality housing service to older people in the Chelmsford, Barnet, Finchley , Camden and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.
What you’ll do
You will
- Act as main point of contact for Residents and their families.
- Write and review reports and complete risk assessments
Respond to emergency situations received via the Warden Call system during daytime hours
- Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs
Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections
What you’ll need
We’re looking for someone who has:
- Experience of working in a customer focused environment, preferably in the housing sector
- The ability to communicate with a wide range of people across different cultures.
- Be confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.
- Ability to plan, prioritise and deliver work to targets/deadlines
- Be a confident communicator across all channels with good written and verbal communication skills and good IT skills
Our Values
Our core values are at the heart of how we work
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
- A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
- 2 additional ‘giving something back’ volunteer days
- A pension scheme with contributions from 4% of your salary
- Family leave, compassionate leave and enhanced maternity pay
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
- Interest free loans to help spread the cost of a season ticket or another big purchase
- Annual staff conference, team away days and annual team meal allowance
- Access to Perk Box for fantastic savings on everyday purchases and much more
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus
And there’s more ….
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Scheme Manager below.
Closing date for applications: 5th May 2023
Interviews will be held: 25th May 2023
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
#LI-REMOTE
