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My client based near Neath are seeking a CUSTOMER SERVICE REPRESENTATIVE to join their well established successful business in the manufacturing industry.

The primary role of the customer service representative is to provide excellent customer service to a global customer base.

Your main responsibilities:

• Process all customer enquiries and purchase orders in a timely manner
• Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints
• Develop strong interpersonal links with internal and external customers
• Take responsibility for customer information in system, monitoring and updating to ensure accuracy
• Work with supply chain and links to other departments - meet with production and logistics regarding customer order status
• Achieve and ensure high levels of system and administration accuracy
• Develop and build strong working relationships with external sales managers and with internal departments

In order to be successful in this role, you will need:

• Proven track record customer service or internal sales role
• Good IT skills including Microsoft Office and ERP/MRP systems
• High level of attention to detail
• Excellent understanding of outstanding customer service
• A person that thrives on challenges and is very career focussed
• Process driven and great attention to detail
• High level focus on meeting/exceeding customer expectations
• Good communication and organisational skills
• Able to prioritise and execute tasks
• Effective at working independently and working as part of a team
• Ability to analyse and interpret data

This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30

If this role is of interest please get in touch asap