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Job description

Are you a quick learner with a strong customer service background? Are you known for your reliability, honesty, and efficiency? We are currently seeking a trustworthy and dedicated Customer Service Advisor to join our team at our warehouse location. As the first point of contact for customer concerns, you will be responsible for delivering excellent customer service in a polite, efficient, and professional manner.

Responsibilities:

• Customer Support: Serve as the primary contact for customer enquiries, ensuring outstanding customer service through effective communication and problem-solving.
• Complaint Resolution: Acknowledge and address customer service issues promptly, efficiently, and in a polite manner. Thoroughly investigate and resolve customer complaints while adhering to our complaints procedure.
• Telephone and Email Management: Handle fewer customer telephone calls and resolve queries while managing a high volume of customer emails, messages, and queries on a daily basis.
• Returns, Exchanges, and Refunds: Process returns, replacements, exchanges, and refunds with meticulous attention to detail, ensuring the highest level of customer service.
• Strong Communication Skills: Exhibit excellent English language skills, both written and verbal, to effectively communicate with customers and provide clarity and understanding.
• Fast-paced Environment: Thrive in a fast-paced work setting, demonstrating a "can-do" attitude and the ability to work well under pressure.
• Reliability and Responsibility: Display reliability and responsibility by taking ownership of assigned tasks and managing time effectively.
• E-commerce Experience: Prior experience in a fast-paced customer service role within the e-commerce industry is highly desirable.
• Target-oriented Approach: Work towards meeting targets and deadlines while consistently delivering exceptional customer service.

Working hours and days will be discussed during the interview process.

If you have a strong customer service background, excellent English language skills, and the ability to work in a fast-paced environment, we want to hear from you! Join our team and contribute to our growing company.

Please note that we are only seeking serious and mature candidates who are committed to working.

Position: Customer Service Advisor Location: Chorley Old Road, Bolton, BL1 3AS

Job Type: Part-time 25 Hours

Salary: £10.50/hr

Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 per week

Salary: £10.50-£10.75 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Flexitime
• On-site parking

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

COVID-19 considerations:
All staff are working to our COVID 19 risk assessments. Full induction will be given on start of employment
Mask or Face covering is compulsory at all times within premises, Hand Sanitisers will be provided on entering the premises.

Ability to commute/relocate:

• Bolton BL1: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 2 years (required)

Language:

• English (required)

Shift availability:

• Day shift (required)

Work Location: In person