Job description

About us

Switch Advisor Consultants is a small business in Southampton. We are professional, fast-paced and social.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Regular social events

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing excellent customer service. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. The Customer Service Representative will also be expected to maintain accurate records of customer interactions and provide feedback on customer satisfaction.

Responsibilities:

• Respond to customer inquiries and complaints in a timely and professional manner.
• Provide customers with accurate information about products and services.
• Identify customer needs and suggest appropriate products and services.
• Process orders, forms, applications, and requests.
• Resolve customer complaints via phone, email, mail, or social media.
• Update customer information in the customer service database.
• Develop and maintain a knowledge base of the evolving products and services.

Job Type: Full-time

Salary: £24,183.00-£25,498.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Health & wellbeing programme
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person