Customer Service Representative Bridgend, Wales
Job description
The Sinclair Group are currently looking to recruit a Customer Service Representative to join our established Customer Support Unit in Bridgend.
Contract Type: Permanent/ Full-time
Remote Working- Following completion of your initial training: we operate a hybrid working model enabling you to work from home and in the office.
Hours of work: 37.5 hours a week working between the hours of 8:00am to 6:00pm Monday to Friday
Position Pays: Competative
Free onsite parking when working from the office.
This is an exciting role with the scope to allow for a hybrid approach to work if desired – some shifts from our office in Bridgend and some shifts working remotely from home (please note you will be required to travel to the Bridgend office at CF31 3TS on a regular basis). The hours are full time, 37.5 hours Monday to Friday with flexibility over hours worked and could include weekends if preferred.
The Opportunity:
Reporting to the CRM Manager and working as part of a team of 17 advisors, you will be required to fully engage with the brand you will be assigned to and develop extensive knowledge of the product whilst building strong working relationships across our dealerships including the aftersales manager and the aftersales team.
Your duties will include:
- Contacting customers by telephone throughout the ownership of their vehicle to assist them with making service, MOT and repair appointments
- Answering inbound calls from our customers to make workshop appointments
- Making follow-up customer satisfaction calls to our customers after they have visited our workshops, to ensure they are completely satisfied
- Assisting with ad-hoc prospecting calls as required, maximising business opportunities to the Sales and After Sales operation of the Van Centres through a series of prioritised calls for scheduled maintenance, deferred work, seasonal campaigns and offer led campaigns
- Providing general customer service via telephone to our customers, as required
More about you:
The ideal applicant will have some previous contact centre, customer service or motor industry experience together with a confident, pleasant telephone manner. You will be conscientious, should have excellent communication skills and be computer literate, although full training will be given.
You will deliver class leading customer experience for all interactions. You will be expected to put our customers’ needs at the forefront of your objectives and deliver a high level of customer service at all times in keeping with the core values of the Sinclair Group.
Having experience of Kerridge is desirable
What’s in it for you?
- 30 days annual leave including bank holidays (pro rata) which increases with length of service
- Birthday day off
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
If you would like to apply for this role and become a part of the Customer Support team for the Group, please send us your CV with a covering letter and include your salary expectation.
