Customer Service Representative Leeds, England
Job description
Description:
Sanctuary Bathrooms, a leading provider of premium bathroom products, is currently seeking a dedicated and talented individual to join our team as a Customer Service & Technical Support Advisor. We pride ourselves on delivering exceptional customer experiences and offering a wide range of high-quality bathroom products. As a Customer Service & Technical Support Advisor, you will play a crucial role in ensuring customer satisfaction and providing technical expertise to support both our customers and internal teams. This is an exciting opportunity to contribute to our continued success and be part of a dynamic, customer-focused organization.
Responsibilities:
As a Customer Service & Technical Support Advisor at Sanctuary Bathrooms Leeds, your responsibilities will encompass various tasks aimed at delivering excellent service and resolving customer issues, damages, and faults. Your primary duties will include:
- Promptly and professionally communicating with customers via email and telephone to address their queries, concerns, and product-related inquiries. You will provide accurate information, guidance, and solutions to ensure customer satisfaction.
- Recording and maintaining meticulous customer data, ensuring attention to detail and accuracy. This includes updating customer profiles, order information, and interactions within our CRM system to maintain a comprehensive and up-to-date database.
- Collaborating with the warehouse and suppliers to investigate and resolve any quality issues that may arise. You will gather relevant information, coordinate inspections, and work towards effective solutions to address customer concerns and maintain product quality standards.
- Conducting product quality inspections and reporting findings. You will thoroughly check incoming and existing inventory, identifying any defects, damages, or discrepancies. Documenting your findings, you will collaborate with the Quality/Technical Manager to implement appropriate corrective actions.
- Providing technical support to our internal teams, including sales representatives. You will be a valuable resource for answering technical inquiries, clarifying product features, troubleshooting issues, and guiding the team in providing accurate information to customers.
- Continuously expanding your product knowledge, staying up to date with industry trends, innovations, and best practices.
Skills Required:
To excel in this role, you should possess the following skills:
- Excellent problem-solving skills: You should be adept at troubleshooting and resolving customer issues, damages, and faults. This includes the ability to identify the root cause of problems, collaborate with suppliers, and find effective solutions to ensure customer satisfaction.
- Strong communication and negotiation skills: You will interact with customers and suppliers to address issues and faults. Effective communication and negotiation skills are essential in managing expectations, conveying technical information, and reaching mutually beneficial resolutions.
- Technical aptitude: You should have a solid understanding of bathroom products, including their installation and maintenance processes. This technical knowledge will enable you to accurately diagnose faults, provide appropriate guidance to customers, and collaborate with suppliers to troubleshoot and resolve issues.
- Attention to detail: Meticulous attention to detail is crucial when dealing with customer issues, damages, and faults. You should be thorough in documenting information, recording fault details, and ensuring accuracy in communication to avoid misunderstandings or further complications.
- Customer service orientation: Providing exceptional customer service should be at the forefront of your approach. You should be empathetic, patient, and dedicated to promptly and effectively resolving customer issues. A customer-centric mindset will help build trust and loyalty with our customers.
- Collaboration and relationship building: Working with suppliers to troubleshoot issues and faults requires strong collaboration skills. You should be able to foster positive working relationships, effectively communicate concerns to suppliers, and work together to identify solutions that benefit both Sanctuary Bathrooms and our customers.
- Time management and prioritization: Dealing with customer issues, damages, and faults requires effective time management and prioritization skills. You should efficiently handle multiple cases simultaneously, ensuring timely responses and resolutions while balancing other responsibilities.
- Resilience and adaptability: Customer issues, damages, and faults can sometimes be challenging and require flexibility
Job Type: Full-time
Salary: £23,000.00 - £ 28,000 per year
Casual dress code and on-site parking are available
The work schedule consists of 8-hour shifts from Monday to Friday, with a 30-minute lunch break.
Candidates must be able to reliably commute to the Sanctuary Bathrooms Leeds location (specific address provided during the application process)
Preferred qualifications for this role include at least 1 year of experience in customer service or technical support roles. Additionally, knowledge of distance selling regulations is advantageous.
The work location for this position is LS12 2EP
Job Type: Full-time
Salary: £23,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
