Customer Service Representative Remote
Job description
Who Are We?
We only employ the best; each member of our team is hand picked based on their extensive experience in the sectors we work in.
LiveLink is a team of virtual assistant professionals with over 20 years’ experience in healthcare. We dedicate ourselves to understanding every business we work with before picking up the phone. That’s why we have a client retention rate of over 90%.
We are not a standard virtual assistant agency who hire anyone with a phone and a few hours to spare, or a call centre full of nameless workers rushing to hit quantity targets; we are simply better.Out of over 1000 applicants only one person makes it through our intensive training program based on their performance, initiative and personality.
Our incredibly talented virtual assistants make LiveLink special.
Who Are You?
We are looking for part-time, flexible, extremely customer focused, committed people to join our expanding, friendly team with an immediate start. Can either be employed or self-employed. We are flexible.
You will be friendly, empathetic, love people (even when they're tricky), patient, curious and most of all, have a desire to help others.
You are looking for a role that's challenging, exciting and will keep you interested.
As a premium service, you will be a reflection of our brand. We are proud of where we are in our eleventh year and we have big and exciting expansion plans.
Qualifications are not important, but experience in customer service is. If you love sales and have a sales background, even better. And spelling - you must be able to spell. No text speak!
Our ideal candidate would be calm under pressure, have the ability to follow instructions to the letter, be competent using a variety of computer programs, and be able to think on their feet.
A positive, friendly attitude is very important to us. A sense of humour and the ability to laugh at yourself is essential.
What Do We Do?
The position involves answering calls for various companies. You could be taking concise messages, booking appointments or carrying out some general admin work. The majority of our clients are in the medical profession, but we also have hotels, trades people and salons. The post may involve some telesales too.
We are not a call centre so this job will not suit someone who wants to work from scripts.
As we are a very busy company, you will be dealing with various enquiries at the same time and swapping between calls on hold, you would need to feel comfortable multi-tasking and taking 20+ calls per hour after training.
These positions are home based.
Hours worked would vary to suit the needs of the business and will be worked over 6 days : we are open for calls Monday - Friday 8am - 7pm and Saturday 9am - 3pm.
This position meets National Minimum Wage / Living Wage requirements.
Flexibility in working hours is important to us, we need someone who is willing to work various shifts, is available until 7pm and can cover for holidays and sickness (sometimes with very little notice). It will include Saturdays on a rota.
You need your own computer capable of running multiple tabs and programs (desktop or laptop),you must have more than 1 monitor, a reliable internet connection (must be hard wired and not WIFI), a quiet space to work from and be able to commit to a full weekend for the initial training (this is all done remotely). We will require an internet speed test and photographs of your workstation set-up for health and safety requirements.
You must also be available to attend a mandatory Team Meeting four-weekly Wednesday morning at 8am UK time.
In order for your application to be considered you MUST include a cover letter telling me what would make you a great addition to our team. You should also include an up to date CV.
Now for the small print
This is not an easy job; and takes dedication and commitment.
This job is not as simple as just answering the phone and taking a message. You will need to be patient, be clear spoken and articulate with the ability to use your initiative. We often have all our lines ringing at the same time and you will need to be the kind of person who enjoys a challenge and who can muck in to get the job done. It can be fast paced and slightly stressful especially on a Monday morning, however, we also have a great support network.
This position would suit someone who has previously been in the role of PA, Admin Co-ordinator or Lead Generator.
As our business is based on attention to detail, applications that do not follow the instructions in the advert will not be considered. It's a given that your CV will be word perfect.
Are you the best and ready for your next fulfilling role?
Job Types: Part-time, Permanent, Freelance
Part-time hours: 10 - 25 per week
Salary: £11.00-£14.00 per hour
Benefits:
- Additional leave
- Work from home
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
Remote working
Experience:
- Reception / Admin: 2 years (required)
Work Location: Remote
Reference ID: LLR/NS/July2022
