Customer Service Representative Fulwood, England
Job description
The Role
Weekend Hours (Saturday and Sunday 8.45am- 5.15pm
15 Hours per week (Fixed Term till 17 December 2023)
We've got limited availability on our weekend only contracts, giving you the chance to make the most of the week days
It’s an exciting and varied job in our busy contact centre team based in Windermere. As a Contact Centre Colleague you will support and work towards the vision and expectations of the Contact Centre team to make it successful and profitable. You are an Ambassador for Lakeland in every step of the customer journey and with an expert working knowledge of our products, you will ensure our standards and quality expectations are consistently met as you provide an extraordinary customer experience with every customer contact you have. You will have a ‘selling through service’ mentality and go above and beyond to surprise our customers with amazing quality products and experiences.
About You
You’ll have excellent communication and listening skills and a proactive, confident and positive approach when dealing with customers. You’ll have good numerical and analytical skills with a great attention to detail and the ability to operate technology within the Contact Centre accurately and efficiently. You’ll possess effective time management skills and the ability to prioritise tasks.
You’ll enjoy working in a fast paced environment, where there is always lots going on and be happy working independently whilst also enjoying being part of a team, sharing information, knowledge & experience freely and building and maintaining positive relationships. You’ll be open to change and adapt to, and take ownership of, the daily changing needs of the customer.
About Lakeland
Founded in the early 60s, we're still a family-owned business with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal Despatch Centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline
Benefits
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan. There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.
