Customer Service Representative

Customer Service Representative Newcastle upon Tyne, England

Inter Partners Group
Full Time Newcastle upon Tyne, England 21328 - 22486 GBP ANNUAL Today
Job description

Are you ready to embark on an exciting journey as a Customer Service Representative? Join our dynamic and fast-growing team in Newcastle, where you will be at the forefront of delivering exceptional customer experiences. We are seeking passionate individuals who thrive in a customer-centric environment and are committed to going above and beyond to ensure customer satisfaction.

Responsibilities:

  • Be the friendly and knowledgeable point of contact for our valued customers, providing assistance and resolving inquiries through various channels, including phone, email, and live chat.
  • Deliver exceptional service by actively listening to customers, understanding their needs, and providing accurate and timely solutions to exceed their expectations.
  • Demonstrate empathy, patience, and professionalism when handling customer complaints or concerns, turning challenging situations into positive outcomes.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring swift resolution and customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide accurate information and recommendations to customers.
  • Process customer orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
  • Provide proactive support by anticipating customer needs and offering personalised solutions and recommendations.
  • Contribute to the continuous improvement of customer service processes and procedures, sharing valuable insights and feedback with the team.

Qualifications:

  • Prior experience in a customer service role is preferred but not essential. We value a positive attitude, strong communication skills, and a genuine passion for helping others.
  • Exceptional interpersonal skills to build rapport and establish positive relationships with customers.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Strong problem-solving skills and the ability to think quickly on your feet to provide efficient and effective solutions.
  • Ability to multitask and prioritise in a fast-paced environment, while maintaining a high level of attention to detail.
  • Flexibility to work shifts, including evenings, weekends, and holidays, based on business needs.

Benefits:

  • Competitive salary and opportunities for career growth within a rapidly expanding company.
  • Comprehensive training and ongoing support to enhance your skills and knowledge.
  • A supportive and inclusive work environment that values teamwork and collaboration.
  • Employee discounts on our products and services.
  • Regular team-building activities and opportunities for personal development.

Join our dedicated and customer-focused team as a Customer Service Representative in Newcastle! Be part of a rewarding and fulfilling career where you can make a difference in the lives of our customers. Apply today to seize this exciting opportunity!

Job Type: Full-time

Salary: £21,327.70-£22,486.03 per year

Benefits:

  • Bereavement leave
  • Company events
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free or subsidised travel
  • Free parking
  • Gym membership
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sabbatical
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus
  • Performance bonus

Application question(s):

  • Can you work full time?
  • Do you require visa sponsorship to work in the UK?

Work Location: One location

Customer Service Representative
Inter Partners Group

Related Jobs

All Related Listed jobs

Inventory Clerk
DHL Supply Chain Barry, Wales 21862 GBP ANNUAL Today

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7

Executive and Projects Assistant/PA
Somerset Passenger Solutions Bridgwater, England 27838 - 57998 GBP ANNUAL Today

Answer and respond to phone calls or emails and communicate messages and information to the executive Coordinate travel arrangements and accommodation if

Packer
Aqua coral Ltd Potters Bar, England 10 GBP HOURLY Today

I have a Amazon business i have been doing it since September 2021 and I need some help with packing and labeling products. Part-time hours: 10/12 per week.

Polisher
Tecomet, Inc. Sheffield, England 30000 - 32000 GBP ANNUAL Today

Orthopedic /medical product experience an advantage. Relies on instructions and pre-established guidelines to perform the functions of the job and works under

Care Assistant
Newcross Healthcare Solutions Edinburgh 14 - 0.00 GBP hour Today

Will you be a Care Assistant who makes a difference?

Newcross Healthcare gives you more support and free training to make...