Customer Service Representative

Customer Service Representative Newcastle upon Tyne, England

Inter Partners Group
Full Time Newcastle upon Tyne, England 21328 - 22486 GBP ANNUAL Today
Job description

Are you ready to embark on an exciting journey as a Customer Service Representative? Join our dynamic and fast-growing team in Newcastle, where you will be at the forefront of delivering exceptional customer experiences. We are seeking passionate individuals who thrive in a customer-centric environment and are committed to going above and beyond to ensure customer satisfaction.

Responsibilities:

  • Be the friendly and knowledgeable point of contact for our valued customers, providing assistance and resolving inquiries through various channels, including phone, email, and live chat.
  • Deliver exceptional service by actively listening to customers, understanding their needs, and providing accurate and timely solutions to exceed their expectations.
  • Demonstrate empathy, patience, and professionalism when handling customer complaints or concerns, turning challenging situations into positive outcomes.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring swift resolution and customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide accurate information and recommendations to customers.
  • Process customer orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
  • Provide proactive support by anticipating customer needs and offering personalised solutions and recommendations.
  • Contribute to the continuous improvement of customer service processes and procedures, sharing valuable insights and feedback with the team.

Qualifications:

  • Prior experience in a customer service role is preferred but not essential. We value a positive attitude, strong communication skills, and a genuine passion for helping others.
  • Exceptional interpersonal skills to build rapport and establish positive relationships with customers.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Strong problem-solving skills and the ability to think quickly on your feet to provide efficient and effective solutions.
  • Ability to multitask and prioritise in a fast-paced environment, while maintaining a high level of attention to detail.
  • Flexibility to work shifts, including evenings, weekends, and holidays, based on business needs.

Benefits:

  • Competitive salary and opportunities for career growth within a rapidly expanding company.
  • Comprehensive training and ongoing support to enhance your skills and knowledge.
  • A supportive and inclusive work environment that values teamwork and collaboration.
  • Employee discounts on our products and services.
  • Regular team-building activities and opportunities for personal development.

Join our dedicated and customer-focused team as a Customer Service Representative in Newcastle! Be part of a rewarding and fulfilling career where you can make a difference in the lives of our customers. Apply today to seize this exciting opportunity!

Job Type: Full-time

Salary: £21,327.70-£22,486.03 per year

Benefits:

  • Bereavement leave
  • Company events
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free or subsidised travel
  • Free parking
  • Gym membership
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sabbatical
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus
  • Performance bonus

Application question(s):

  • Can you work full time?
  • Do you require visa sponsorship to work in the UK?

Work Location: One location

Customer Service Representative
Inter Partners Group

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