Customer Service Representative Fareham, England
Job description
Customer Service Representative, Wealth Technical Support, Leeds
£22,000 base salary + company funded BUPA
Full time and part time positions welcome
Working as a Customer Service Representative, you’ll answer calls from internal staff members, third parties, and general customers. You will play a key role within our Specialist Contact Centre, where you will be taking either Life or Investment calls.
Your responsibilities will include:
- providing excellent customer service
- answering product specific queries
- having the right conversations to fully understand our customers’ needs
- take personal ownership for each customer interaction and understanding their unique situations
- react to customer enquiries with efficiency, fairness and positivity
- maintain our reputation and drive confidence in our products and services
As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward in order to improve our customer journey.
What to expect if you are successful for the role:
- You will join our Academy to take part in our Wealth Technical Support training programme, focussed on Life or Investments products, giving you the skills to handle complex enquiries from our range of customers.
- Monthly coaching and one to one sessions to track your performance and give you the opportunity to further your own development.
- Working towards set objectives to achieve the best results within your role for the growth and reputation of the department.
- Being part of a team of other Customer Service Representatives, sharing knowledge and best practice for the benefit of yourself and the customers you speak to.
Our contact centre is open between 7.30am and 7pm, Monday to Friday. You will work eight-hour shifts over 35 hours per week.
The role is a hybrid role, which means that you will work between the office and your home, our office is based in Leeds Contact centre, Leeds.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work/life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Plc.
Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500
