Customer Service Representative

Customer Service Representative Cambridge, East of England, England

Harold Homes Customer Care
Full Time Cambridge, East of England, England 30000 - 55000 GBP ANNUAL Today
Job description

About us

We are professional, agile, and our goal is to Provide excellent customer service .

Our work environment includes:

  • Modern office setting
  • Work-from-home days

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues in an efficient and effective manner. The ideal candidate will have excellent communication skills, the ability to multitask, and a commitment to providing superior customer service.

Responsibilities:

  • Provide customer service support in a timely and professional manner.
  • Respond to customer inquiries and complaints via phone, email, and other channels.
  • Assist customers with product selection and troubleshooting.
  • Resolve customer complaints in a timely manner.
  • Maintain accurate records of customer interactions.
  • Provide feedback to management on customer service issues.
  • Keep up-to-date on product information and changes.

Job Type: Full-time

Pay: £30,000.00-£55,000.00 per year

Benefits:

  • Company events
  • Work from home

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Cambridge: reliably commute or plan to relocate before starting work (preferred)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: Hybrid remote in Cambridge

Customer Service Representative
Harold Homes Customer Care

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