Job description

About us

We are professional, agile, and our goal is to Provide excellent customer service .

Our work environment includes:

• Modern office setting
• Work-from-home days

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues in an efficient and effective manner. The ideal candidate will have excellent communication skills, the ability to multitask, and a commitment to providing superior customer service.

Responsibilities:

• Provide customer service support in a timely and professional manner.
• Respond to customer inquiries and complaints via phone, email, and other channels.
• Assist customers with product selection and troubleshooting.
• Resolve customer complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Provide feedback to management on customer service issues.
• Keep up-to-date on product information and changes.

Job Type: Full-time

Pay: £30,000.00-£55,000.00 per year

Benefits:

• Company events
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Cambridge