Customer Service Representative Cambridge, East of England, England
Job description
About us
We are professional, agile, and our goal is to Provide excellent customer service .
Our work environment includes:
- Modern office setting
- Work-from-home days
We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues in an efficient and effective manner. The ideal candidate will have excellent communication skills, the ability to multitask, and a commitment to providing superior customer service.
Responsibilities:
- Provide customer service support in a timely and professional manner.
- Respond to customer inquiries and complaints via phone, email, and other channels.
- Assist customers with product selection and troubleshooting.
- Resolve customer complaints in a timely manner.
- Maintain accurate records of customer interactions.
- Provide feedback to management on customer service issues.
- Keep up-to-date on product information and changes.
Job Type: Full-time
Pay: £30,000.00-£55,000.00 per year
Benefits:
- Company events
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Cambridge
