Customer Service Representative Birmingham
Job description
Lloyds Banking Group – Inbound Customer Service Advisor
Pay - £11.25 per hour, £21,937.5 per year
Shifts between 8am and 8pm Mon-Sun
Location – Birmingham City Centre, B1
Full Time Permanent Contract!
Are you local to Birmingham and looking for a new challenge? Look no further than Firstsource! We are here to help you take the next step in your career. No two calls are the same in banking. One minute you might be freezing a debit card for someone who’s had a fun weekend and lost their card, the next you might be passing someone through to fraud so they can authorise a large payment for someone trying to buy a Tesla.
Benefits of working at Firstsource
There is a huge list of benefits of working for Firstsource, here’s some of our favourites;
- Health Shield Medical Cashback Plan
- 29 days off every year, increasing with every year of employment
- Fortnightly Pay
- Employee Discounts with well-known retailers
- Overtime paid at higher rate
- A kitchenette equipped with fridges, microwaves & coffee makers
- Amazing progression opportunities
- Job security, guaranteed hours
- Casual dress code
Who are we looking for?
Amazing customer service is at the heart of everything we do! This means we are looking for people who are customer focused, with great listening skills and who are pro-active about taking ownership of all customers queries. Our future agents will also have the ability to deal with sometimes difficult customers and handle tricky customer conversations, while staying professional when things get tough. And most importantly, are driven to go above and beyond for our customers.
What can you expect in this role?
You’ll start your time with us by going through our 4-5 week award winning training! First 2 Weeks will be spent in the classroom learning about all of our state of the art banking systems and getting to grips with the different services available to our customers. The next 2-3 weeks will be spent doing on the job training. This means that our team of experienced Firstsource employees will be there on hand whenever you get stuck or want to double check anything you have learned, so that you can perform to your fullest potential! After training that’s when the fun really starts. You will be moved onto a rotational shift pattern between the hours of 8am and 8pm. You will have plenty of opportunities to earn extra incentives with regular daily, weekly and monthly incentives that can be based on your performance or even something completely non-work related like who has the best Christmas jumper or best dressed on pyjamas day!
After training you will be assigned one of these 4 shift patterns:
1. 8-16:30 working 2 Sat 1 Sun per month
2. 9:30-18:00 working 2 Sat 1 Sun per month
3. 9:30-20:00 working every other weekend, off 3 days a week
4. 11:30-20:00 working 1 Sat 2 Sundays a month
Career Progression
You’ve probably heard in other job adverts say that career progression is an option, well at Firstsource it is pretty much inevitable, majority of our agents will start with doing general customer service, but progress into other roles. This can be anywhere from more advanced areas such as Fraud or complaints handler roles, to recruitment and HR. Also there are great opportunities to move into leadership roles. We are passionate about investing in our own employees, so if you put in the work, the sky is truly the limit!
Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
*** Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis. ***
