Customer Service Representative Belfast, Northern Ireland
Job description
Join Firstsource as an Inbound Customer Service Advisor for Natwest Bank and enjoy a rewarding career with great benefits!
Are you looking for a new challenge in Belfast? Do you have a passion for customer service and a knack for problem-solving? If so, we have the perfect opportunity for you!
Firstsource is a leadingprovider of customer service solutions for Natwest Bank, one of the UK's largest banks. We are looking for enthusiastic and motivated people to join our team as Inbound Customer Service Advisors.
As an Inbound Customer Service Advisor, you will be the first point of contact for Natwest customers, handling a variety of queries and issues over the phone. You will use your excellent communication skills and empathy to provide a positive and professional service, while ensuring customer satisfaction and loyalty.
You will also have the chance to learn about different banking products and services, and offer tailored solutions to meet customer needs. No two calls are the same in banking, so you will never get bored!
To help you succeed in this role, we will provide you with a comprehensive 6-week training programme, where you will learn everything you need to know about our systems, processes and policies. You will also receive ongoing support and coaching from our experienced team leaders and trainers.
But that's not all! Working for Firstsource comes with a range of benefits, such as:
- A competitive salary of £11.37 per hour, or £22,662 per annum
- A full-time permanent contract with guaranteed hours
- A hybrid working model that allows you to work from home or from our city centre location
- 29 days of annual leave, increasing with every year of service
- A health shield medical cashback plan
- Discounts on gym memberships and well-known retailers
- A casual dress code and a fun work environment
- Overtime opportunities with possible higher rates
- Daily, weekly and monthly incentives based on performance or fun activities
- Amazing career progression opportunities within Firstsource
Sounds good? Then don't hesitate and apply today! We have a start date of 21st August for this role, so don't miss this chance to join our fantastic team!
To apply, you need to have:
- A customer-focused attitude and a desire to help others
- Excellent listening and communication skills
- The ability to handle difficult situations and customers with professionalism and empathy
- The willingness to learn new skills and take on new challenges
- The flexibility to work on a rotational shift pattern between 8am and 10pm
If this sounds like you, then we would love to hear from you! Click on the apply button below and fill out the online application form. We will get back to you as soon as possible.
We look forward to hearing from you soon!
Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
In addition, we are also a Level 3 Disability Confident Leader within the United Kingdom as we are always continuing our journey to ensure that every Firstsourcer has the opportunity to fulfill their potential and realize their aspirations.
*** Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis. ***
Job Types: Full-time, Permanent
Salary: £11.37 per hour
