Customer Service Representative Dunstable, England
Job description
Want to work for a global organisation that focuses on health & hygiene? A company where there are Plenty® of opportunities to develop and grow? If so lets TORK® ……
At Essity, we want to encourage all to apply and all our applications are reviewed personally by our talent team.
There are Plenty® of reasons to work at Essity:
- High reaching starting salary with annual reviews
- Pension 10% employer contribution
- Bonus earning potential
- Medical Scheme
- Holidays starting at 27 days plus bank holidays (with flexible bank holiday options)
- Products you will love along with deals and discounts for you and the family through our Essity Rewards website (100s of online and in-store shopping discounts)
- Health and Well-being support through EAP service, MHFA, Occupational Health (dependent on role), reduced gym membership, cycle to work scheme
- Numerous other local incentives
- Local community activities and charitable initiatives
About the Role
Are you passionate about delivering exceptional Customer Service to a wide range of individuals and organisations! From NHS Patients to Care Homes and TENA consumers, as well as Logistics providers and internal departments?
Our mission is to expertly handle the needs of NHS patients and TENA consumer enquiries, ensuring a seamless experience for all. We pride ourselves on processing orders, collections, complaints, and enquiries with the utmost efficiency and effectiveness.
Join us in our journey of providing first-class customer support and making a positive difference in people's lives.
Interested?
Essity has an exciting opportunity to join our excellent Customer Service Operations Team within our Health & Medical organisation as a Customer Service Representative.
During the first 8 weeks whilst training the role will be based in our Dunstable office, thereafter the role is hybrid (2 days at home and 3 days in our offices in Dunstable).
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do
Ensure orders, collections, and enquiries are processed & resolved in an efficient, kind, and effective manner, working in line with our Beliefs and Behaviours (Care, Courage, Collaboration & Commitment).
Build positive relationships with all NHS patients, care giving relatives and consumers to ensure loyalty to the TENA brand.
Proactively support accurate administration tasks for the Customer Service Department.
Provide cover within the CS Department ensuring full understanding of all requirements and needs, gaining a full understanding of all related procedures.
Ensure telephone calls are answered to agreed standards whilst offering professional and efficient customer services to all internal and external contacts.
Understand and comply with Caldicott principles regarding Patient Identifiable Information and associated procedures and regulations e.g., GDPR and Data Protection Act 2018.
Who You Are
The ideal candidate will have:
- Previous experience of working within a customer service environment would be advantageous however not essential.
- Empathy, kindness, understanding, and patience is essential.
- Emotional control , self-awareness, and a natural willingness to help.
- Have a natural ability to form relationships with people and the capability to network effectively for help and guidance when needed.
- Have a key focus on delivering high levels of customer service and delivering on your commitments.
- Familiar with Microsoft packages, Outlook, MS Teams and Excel
What We Can Offer You
We offer the opportunity to work for a leading global organisation with the potential to advance your career within the fast-moving health & medical environment.
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
At Essity, we embrace the individual and recognise the remarkable power that can be harnessed when different ideas, backgrounds, experiences, and perspective come together. If you apply for a job at Essity, you can be sure that the only criteria we consider for selection is professional experience, qualifications, key job-related attributes and working values.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
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Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date:
25 Sept 2023
