Job description
About Conduent:
Job Description:
We are hiring for a client facing role to act as a interface between the client and our project and admin teams. The role is a blend of client interaction and assisting the project teams with change orders and day to day client management.
The role will report to the project director and work mainly with the project team but will also interact with multiple areas of the business.
Responsibilities:
- Ensuring existing clients are satisfied through after-sales care, as well as gaining and using feedback.
- Engage in day-to-day communications with customers; answer their questions
- Raise quotes and chasing existing work requests on the system
- Arrange all accommodation and travel for team members when necessary
- Seek out feedback for items that have stalled in our internal process
- Ensure correct sign off and approval processes are taking place within the account management system (Monday.com)
- Attend industry events to assist the team with lead captures
Experience:
- Demonstrable experience using project management methodologies desirable
- Client facing experience from either a project or sales perspective
- Working within a busy team managing multiple projects
- Experience of Monday.com
- Good knowledge of Microsoft products such as word and excel
Closing:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.