Customer Service Representative Skinningrove, England
Job description
What you need to know about the role
As a Customer Services Representative you will be required to develop a deep understanding of our customers’ needs while developing strong relationships with those customers. You will be the principle point of contact liaising on a regular basis ensuring our customer needs are delivered beyond their expectations through operational excellence and putting customer service first.
The main purpose of the Customer Services Representatives role is to be the key interface between the customers and the internal organisation on all daily operational matters in order to maximise customer satisfaction.
What we need to know about you
This is an exciting opportunity for applicants with a good general education and experience in a customer facing role.
You should have effective communication skills, both written and verbal and be able to establish and build effective relationships and customer intimacy.
Negotiation skills and business acumen would be advantageous.
What we can offer you
We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities.
Whatever your stage in life, you'll find a range of benefits to complement your work-life balance. The benefits you'll enjoy include:
- Defined contribution company pension scheme
- 35 days annual leave (including bank holidays)
- Life Assurance
- A comprehensive Company sick pay scheme
- Health Cash Plan via our partnership with Simplyhealth
- Employee Assistance Programme
- Standby and call-out payments
- Family friendly benefits including maternity, paternity and adoption leave
What you need to know about us
British Steel continues to transform as a business under the ownership of Jingye Group and we’re looking for passionate, hard-working, ambitious and dedicated people who want to be part of our journey.
We are a world leader in the production of steel – producing over 2.8 million tonnes of it every year. Our steel is, and continues to be, fundamental in creating iconic, awe-inspiring structures around the world. It helps people travel, work, eat and socialise every day. More importantly it also helps keep us safe.
British Steel is an armed forces friendly company and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners.
For more information about us and our journey please visit – www.britishsteel.co.uk.
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Application question(s):
- Do you hold a visa or will you require sponsorship in the future?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 30/06/2023
Reference ID: REQ0697
