Customer Service Representative Glasgow, Scotland
Job description
Due to continued expansion we are currently recruiting for Customer Service Representatives to deal with incoming calls/emails from customers who are reporting faults with their central heating system.
You will be logging new jobs, arranging appointments, communicating with engineers/suppliers, handling first line complaints and updating notes on our in house software system. Full training will be provided however we do require a minimum of 2 years’ experience in an office or call centre environment.
Key Skill Requirements:
- Experience of operating within a customer service environment
- Experience of working in a high call volume environment
- Problem resolution/first line complaints handling
- Awareness of requirements to maintain service levels
- Ability to empathise with customer needs and maintain customer delivery satisfaction
- Excellent verbal and written communication skills
- Team-working
- Attention to detail
- Ability to work efficiently on your own taking ownership, using initiative, recognising potential problems and identifying solutions with minimum supervision
- Ability to multi-task working quickly and accurately and be at ease with job rotation
- Confidence to make decisions within their capability prioritising jobs/tasks as necessary
- PC literate
28 Days holiday
Early finish on a Friday every 3 weeks
Salary dependent on experience
Job Types: Full-time, Permanent
Salary: From £22,672.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
Application deadline: 26/05/2023
Expected start date: 01/06/2023
