Find More Than 10K+
United Kingdom Jobs

CLOSING DATE 31 OCTOBER 2023

We're looking for Inside Sale Representatives to join our team. In this pivotal role, you'll play a crucial part in our daily operations by providing swift and precise parts quotations, ensuring on-time parts delivery, and maintaining our unwavering commitment to exceptional customer service. Collaboration with various stakeholders throughout the organization is essential for efficient quotation processes, inventory management, and adherence to shipping compliance regulations.

Key Responsibilities:

Quotation Management:

• Respond promptly and comprehensively to all quotation requests, ensuring accuracy in compliance, legal, certification, and shipping details.
• Provide clear lead time information to customers and proactively manage order throughput for on-time delivery.

Sales Order Processing:

• Create sales orders upon receiving purchase orders and maintain transparent communication with customers during order fulfillment.
• Coordinate delivery and pick-up activities in collaboration with our shipping and warehouse departments.

Interdepartmental Collaboration:

• Collaborate with intercompany departments in Aberdeen and abroad for technical/systems orders.
• Partner with the US Order Fulfilment Group to ensure weekly shipping consoles contain the correct items for fulfilling outstanding orders.

Financial Management:

• Prepare invoices for sold goods and assist in addressing late payment issues, customer terms and conditions, and customer discounts.
• Maintain financial transparency and resolve customer complaints promptly.

Inventory Management:

• Monitor and manage inventory levels to ensure optimal stock for quick customer deliveries while avoiding overstock and surplus inventory situations.

Technical Issue Resolution:

• Act as a liaison with customers, other divisions, and departments to resolve any technical issues related to spares.
• Maintain clear and consistent communication with customers.

Sales Support:

• Participate in Sales Team activities, assist with sales forecasting, and maintain and develop customer relationships.
• Collaborate closely with the Sales department to identify and follow up on spares orders.

Reporting and Metrics:

• Work with management to produce necessary metrics, plans, forecasts, and financial reports.
• Document customer complaints and ensure timely resolutions. Prepare weekly, monthly, quarterly, and yearly sales reports.

Cross-Functional Collaboration:

Collaborate with the Admin team to support Rentals, Service, and other functions as needed.

Qualifications:

• Education: High school diploma (essential).

Experience:

• Working knowledge in a similar position (essential).

Skills, Training, and Specialist Knowledge:

• Computer literacy, including proficiency in Microsoft Excel, Word, and Outlook (essential).
• Working knowledge of ERP systems (essential).
• Familiarity with shipping processes (essential).
• Understanding of financial reporting (desirable).

Join our team as an Inside Sales Representative and make a significant impact on our business while enjoying opportunities for growth and professional development. If you're enthusiastic about delivering top-notch customer service and have the essential qualifications, we invite you to be part of our dedicated team.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Wellbore Technologies

Within NOV Wellbore Technologies, we enhance drilling performance at the rig, both on land and offshore. We understand the complete process and anticipate what our customers need to be successful.