Find More Than 10K+
United Kingdom Jobs

We are seeking a highly motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Key Responsibilities:

• Respond to customer inquiries via email or chat promptly and professionally
• Provide accurate information about our products and services
• Troubleshoot and resolve customer issues and complaints
• Follow up with customers to ensure their satisfaction
• Collaborate with sales and operations teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Participate in training sessions to stay up-to-date on product knowledge and customer service skills
• Meet or exceed monthly performance targets

Qualifications:

• Exceptional verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Customer-focused with a passion for delivering exceptional service
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and customer service software
• Familiarity with CRM systems is an added advantage
  

Requirements:

• Ability to adapt quickly to changing priorities and workloads
• Strong listening and empathy skills to understand and address customer needs
• Ability to handle high-volume or stressful situations with patience and professionalism
• Stable internet connection and a quiet workspace to ensure quality communication with customers