Customer Service - Remote

Customer Service - Remote Glasgow, Scotland

Dankybit.
Full Time Glasgow, Scotland 10.56 - 12.04 GBP Today
Job description

We are seeking a highly motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Key Responsibilities:

  • Respond to customer inquiries via email or chat promptly and professionally
  • Provide accurate information about our products and services
  • Troubleshoot and resolve customer issues and complaints
  • Follow up with customers to ensure their satisfaction
  • Collaborate with sales and operations teams to ensure customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Participate in training sessions to stay up-to-date on product knowledge and customer service skills
  • Meet or exceed monthly performance targets

Qualifications:

  • Exceptional verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Customer-focused with a passion for delivering exceptional service
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and customer service software
  • Familiarity with CRM systems is an added advantage

Requirements:

  • Ability to adapt quickly to changing priorities and workloads
  • Strong listening and empathy skills to understand and address customer needs
  • Ability to handle high-volume or stressful situations with patience and professionalism
  • Stable internet connection and a quiet workspace to ensure quality communication with customers

Customer Service - Remote
Dankybit.

Related Jobs

All Related Listed jobs

Specialist, Consulting Programs
Bain & Company London, England 55000 - 101200 GBP ANNUAL Today

Establishing the team brand as a "centre of excellence" for the business. Calm, helpful and flexible manner. An important role in the Professional Development

Director of Dining Services - Los Altos, CA
Morrison Living Los Altos, CA 100000 USD ANNUAL Today

Maintain excellent relationships with residents, guests and client as well as other departments. Three to five years of foodservice operation experience.

Warehouse Agent
Worldwide Flight Services Edinburgh, Scotland 22849 GBP ANNUAL Today

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol

Graduate Marketing Assistant Position
Global Insight Conferences London, England 24000 - 28000 GBP ANNUAL Today

Speaking to senior clients on the telephone and face-to-face. We go above and beyond to meet the needs of our employees, including through personal and

IT Service Analyst
Mars Slough, Berkshire, South East England, England 45000 - 55000 GBP ANNUAL Today

Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high