Customer Service & Operations Assistant London, England
Job description
About Jigsaw Business Solutions
Jigsaw Business Solutions is a fast-growing UK-based and international business. The Jigsaw team is responsible for launching, improving and managing gift card and service-related products. This covers all channels, including in-store, online, corporate sales, loyalty and additional third-party partner opportunities. We act as an extension of the retailer, providing retail and revenue optimization consultancy alongside innovative tech solutions across multiple sectors.
About the role
An exciting opportunity to join a dynamic and future focused team, delivering gift card and payment solutions for major retailers. Our Operations Executives are responsible for delivering outstanding customer service, e-commerce, order processing and reporting.Reporting to the Operations & eCommerce Manager there is an opportunity to get involved in the planning and delivery of a variety of commercial and technical projects.
Your Responsibilities
· Provide excellent customer service (by email and using our CRM/ticketing system)
· Monitoring and following up on all fraudulent activity on our e-commerce platform(s)
· Gift card order management and fulfilment
· Weekly, Monthly and ad hoc reporting
· Build and maintain effective commercial relationships with all third parties (vendors/suppliers)
· Support our client(s) with website amendments
· Support the Project team with the implementation of new products and services
· General administration
The successful candidate will be able to demonstrate the following skills;
· A natural flair for great customer service
· Confident using technology, with specific experience using MS Excel
· Experience using Zendesk desired but not necessary
· Great communicator (written and verbal inc. virtually)
· Great organisational skills, attention to detail and completer/finisher skillset
· Logical and able to articulate thoughts clearly
· Adaptable problem solver
· A natural relationship builder, able to work confidently across functions and at all levels
The successful candidate will be able to demonstrate the following qualities;
· Proactive
· Strong team player
· Honest and trustworthy
· Authentic and willing to be vulnerable and ask for help
· Committed to continued learning and development
· Enjoys the social side of team-working (we invest a lot of energy into nurturing the Jigsaw culture)
In exchange for;
· Competitive salary (range £25,000 to £35,000pa) and structured approach to annual pay reviews.
· The opportunity to work within a dynamic, supportive and future focused team
· 26 days holiday annually (plus bank holidays) rising to 30 days over 5 years
· Competitive pension plan & life assurance schemes
Location: All of the Jigsaw team can take advantage of hybrid working. Our offices are based in central London (Runway East, 20 St Thomas Street, London Bridge London SE1 9RS) and offer a great space to collaborate and nurture our team culture.
Working Hours: Full time role, 8.5-hour day with unpaid 1-hour break for lunch, Monday to Friday.
Job Types: Full-time, Permanent
Salary: £25,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: Hybrid remote in London
Reference ID: Customer Service & Operations
