Customer Service, Online Sales & Managerial Support Assistant London, England
Job description
Customer Service, Online Sales & Managerial Support Assistant
At Peggy Porschen, we work through the year, weaving captivating seasonal narratives seamlessly throughout our cakes & confectionery, Parlour installations and lifestyle retail range: including books, gift items and baking kits. A trailblazer for creative cake artistry and picture-perfect cafes, our legion of fans knows us for our exceptional attention to detail and unique designs that capture hearts. We are a destination for escapism, dreaminess and unwritten permission for visitors to connect with their inner child through a love of a fairy-tale colour palette and mouth watering tastes, all with a twist that is relevant to modern life.
This is an exciting opportunity for a dynamic, enthusiastic and ambitious individual to join our growing business. As a small family run team, there is a multidisciplinary role with direct report lines into the company owners and senior team. As our business grows, we see this role as having a strong opportunity to develop, specialise and progress under the direction of a highly experienced senior leadership team.
If you would like to become part of the Peggy Porschen story and join us in spreading joy and happiness through the art of cake, take a look at the positions available below.
Skills & Personal attributes:
- Outgoing, friendly personality
- Confident, professional and well presented
- Highly organised with logical thought
- Ability to multitask and work towards deadlines
- Excellent communication and fluent English in both, written and spoken
- Excellent IT and digital skills
- Good business acumen and numeracy skills
- Experience in various hospitality management systems preferable (i.e. marketman, square, Shopify, sevenrooms)
- Good understanding and know-how of analytics and reporting
- Good understanding of Google, Facebook, TripAdvisor and other review platforms
- Able to work independently as well as part of a team
Key tasks & responsibilities:
- Primary contact for customers on the phone and by email, including face-to-face meetings if and when required
- Advising customers on cake orders, table and private event bookings
- Order & private event processing from the first inquiry to order completion, incl. invoicing & payments
- Coordinating deliveries
- Regularly updating the website and online shop (Shopify), google and Facebook
- Update table booking platform (sevenrooms) and till (square)
- Admin support with seasonal product and menu launches
- Awareness of e-commerce and digital marketing trends and best practices. Constantly optimise landing pages and user journey. Come up with new ideas to drive conversion and sales.
- Assist with newsletter and email marketing campaign audience segmentation/testing and performance analysis.
- Monthly and seasonal report of sales performance versus targets
- Customer satisfaction reporting and handling
- PR team support
- Building up and maintaining a good relationship with our private and corporate clients as well as affiliates
Benefits:
- Being part of a globally recognized expanding food & lifestyle brand
- Being a part of a passionate, energetic and experienced team
- Opportunities to grow within the company
- Free lunch meal whilst on shift
- A 6’’ layer cake on your birthday (after 3 months of employment)
- 50% staff discount on counter goods.
- you can access up to 50% of your salary before payday through Wagestream
- Employee Assistance Programme
All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Visa sponsorship is not available.
Peggy Porschen Companies aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Peggy Porschen Companies' vision and goals.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Wellness programme
Schedule:
- Day shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality management: 1 year (required)
- E-commerce: 1 year (preferred)
Work Location: In person
Expected start date: 16/05/2023
