Customer Service Officer - Nottingham

Customer Service Officer - Nottingham Nottingham, England

The Co-operative Bank
Full Time Nottingham, England 21000 GBP ANNUAL Today
Job description


Retail Banking

Job type:


Contact name:
Delia Khaffaf

Contact email:

Job ref:

3 days ago

Job Title: Customer Service Officer

Location: Nottingham

Salary: £21,000 plus enhanced pay for working on a weekend, annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of benefits

Contract: Permanent

Work Pattern: Full Time (35 hours per week working shifts - Mon - Fri (8:30am – 4:30pm) and every other Sat morning (8:30am – 12:00 noon) with time given back in lieu

A career that really makes a difference

Who we are:

Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.

We understand that banking in a branch is all about the customer experience. What our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several times.

What we are looking for:

We are looking for a career focussed and passionate Customer Service Officer who is able to deliver the best customer service and who is willing to go the extra mile to provide moments of truth or magic moments, so our customers stay, buy and recommend us to others.

You will act as a trusted expert, build and maintain long-term relationships with our customers and deal with their day to day banking transactions.

We will provide you with full training and great support, so previous experience of finance or banking isn’t required. Being ready to learn and having a keen interest in banking will drive you to develop in this role.

What you can expect from us:

  • 27 days holiday at start, rising to 30 days plus bank holidays
  • Annual bonus scheme
  • Competitive pension / income protection / life assurance
  • 2 paid days for volunteering per year
  • Strong career path within Financial Services
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Active network groups, ran by colleagues for colleagues
  • Full training and development with career progression opportunities


As a Customer Service Officer you will be responsible for:

  • Acting as the first point of contact for personal and business banking customers within the branch
  • Protecting and educating customers against fraud and scams
  • Working towards key objectives
  • Identifying and addressing customers’ needs and educating them on our products and services accordingly, as well as the different channels they can utilize to engage with us directly
  • Supporting customers with daily banking, including cash and card transactions and cheque handling
  • Managing and balancing a till and taking responsibility for cash management and control
  • Updating customer records and processing accurate information using internal systems
  • Guiding customers through our digital transformation
  • Being pro-active to provide solutions to customers to meet their requirements
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team.

This is a great opportunity to shine and demonstrate:

  • A passion for excellent customer service
  • High levels of energy, resilience and self-motivation
  • Previous experience gained within a customer service focussed environment working to key objectives
  • Proactive approach to educating and supporting customers with different channels of managing their finances
  • Ability to learn about our financial products and banking processes
  • Cash handling experience
  • Excellent communication, numeracy and IT skills
  • The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queries

This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.

Unfortunately, we can only consider candidates with the right to work in the UK at this time.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Please note we may withdraw this vacancy once sufficient applications have been reached.

Customer Service Officer - Nottingham
The Co-operative Bank
Manchester, United Kingdom
Nick Slape
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Banking & Lending
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