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Salary: £25,119 – £26,873

Hours: Full-time and part-time opportunities available (25, 30 or 37 hours) flexible between Monday to Friday between 08:00 and 5:30 on a rota basis

Contract Type: Permanent

Location: Hybrid working - Northallerton

Are you seeking a varied and exciting role which can provide you with opportunities to develop your career? If so, we want to hear from you!

Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture. Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.

Currently we have exciting opportunities available for Customer Service Officer to become part of our inspirational Customer Service Team in Northallerton.

As a Customer Service Officer, you will be the first point of contact for all enquires. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same. Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

We have opportunities available within a number of bases of work across the County, with hybrid working available for all of our Customer Service roles.

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.

Have experience working in a customer focussed environment

Be IT competent with experience using customer databases, internet application and Microsoft Office.

You will be able to effectively communicate verbally and in writing with customers using a range of different channels.

Be an innovative thinker and have a proactive approach to solving any issues that may arise.

As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

Applying is easy, simply click the apply button below, remove your person details from your CV and upload by Midnight on Thursday 14th September 2023.

Closing date: Thursday 14th September

Shortlisting: Friday 15th September

Interview date/Assessment Centre: 22nd September 2023