Customer Service Officer - International AW159, Lynx & Sea King Yeovil, England
Leonardo
Full Time
Yeovil, England
35855 - 54000 GBP ANNUAL Today
Job description
Closing Date:
This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.
The Opportunity
Leonardo Helicopters UK Customer Support Division is responsible for supporting an extensive in-service helicopter fleet operated by many clients worldwide, including some of the most technologically advanced helicopters in the world. Providing LH UK with over 50% of its revenue, the after sales support is an extremely important element of the business.
This is an opportunity to join a fast moving dynamic team that manage the existing Leonardo international customers fleets of helicopters. The role is highly varied, and interfaces with many different functions within Leonardo Helicopters, along with the supply chain and of course the customer. There is an element of international travel with the role.
This is an opportunity to join a fast moving dynamic team that manage the existing Leonardo international customers fleets of helicopters. The role is highly varied, and interfaces with many different functions within Leonardo Helicopters, along with the supply chain and of course the customer. There is an element of international travel with the role.
WHAT YOU’LL GET
- Flexible working: We offer our employees the time and flexibility they need to enjoy a balanced life through flexible hours and part time options
- Custom working: The role may be a mixture of home based and onsite
- Flexible benefits: Our company-funded approach to flexible benefits allows employees to make choices appropriate for them. Each employee has access to a wide choice of lifestyle, health and wellbeing options best suited to their individual lifestyle goals
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Network groups : To demonstrate our ongoing commitment to diversity & inclusion we have network groups for
- Carers (employees who care for someone who is either older, disabled or seriously ill)Enable (supporting people with disabilities)
- Equalise (development of a gender balanced workforce)
- Pride (promoting equality for all LGBTQ+ individuals)
- We also work in partnership with AFBE (Association for Black and Minority Ethnic Engineers)
- Training : Free access to Coursera which provides more than 4,000 online courses
- Continuous Learning: You will be supported in your ongoing professional development though training and mentoring
- Investors in People : We are proud recipients of the Investors in People Silver Award
- Employee Assistance Programme : Providing free and confidential mental health support
- Generous annual and flex leave in addition to bank holidays
To find out about all of our Company benefits please visit: https://uk.leonardocompany.com/en/people-careers/life-at-leonardo/company-benefits
This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.
What you will do
The Customer Service Officer (Military Export) supports the primary customer interface for Leonardo Helicopters for all customer related operational and support matters. The Customer Service Officer should have a strong Customer needs awareness and have the ability to “Think Customer”.
The primary responsibilities of the Customer Service Officer are to:
- support the delivery of contracted support packages
- ensure budgeted revenue, profit and cash flow are met
- maintain and develop an excellent Customer relationship
The key accountabilities of the role, under the supervision and support of the SCSM/CSM (Senior Customer Service Manager/Customer Service Manager), is general administrative tasks, as follows (but not limited to):
- Support the delivery of materiel and services in accordance with the validated contract baselines, company commitments and business directives
- Production of progress reporting to monitor contract and Company KPIs and customer output
- Managing the day to day Request for Quotation throughput
- Processing and expediting of customer requirements through the process
- Documentation of processes and procedures for the team
- Escalation of issues that are likely to affect customer requirements/expectations
What we are looking for
- A positive attitude expressed in drive, motivation and commitment in executing the tasks in a cross functional and multidiscipline team is essential
- A working knowledge of SAP is desirable, training will be given
- Intermediate Excel Skills
- A self-starter that takes accountability for the allocated tasks
- A working knowledge of the company’s processes is desirable, training will be given
- Good communication skills (written, verbal, formal presentation) and interpersonal skills (influencing, negotiating and motivation) at all levels of the business.
Progression
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK. This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow. So if you feel like you could fit in this role and you are avid to develop then why not join us.
Life at Leonardo
Discover life at Leonardo – a company for extraordinary people
Our UK locations
We have offices around the UK, including Basildon, Bristol, Edinburgh, Lincoln, Luton, Southampton and Yeovil
Committed to Inclusion
We are committed to creating a working environment that is designed to provide everyone with the opportunity to succeed.
Leonardo
https://uk.leonardo.com/
London, United Kingdom
Alessandro Profumo
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
Aerospace & Defence
1948
