Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Officer

• This is an exciting opportunity to learn new skills and develop your banking knowledge in an inclusive, fast paced and engaging environment
• You’ll strive to deliver an outstanding customer experience while handling an array of calls with care and attention
• With comprehensive training and the opportunity to achieve internal accreditations, you’ll be encouraged and supported to explore your potential at Coutts
• We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern

What you'll do

As a Customer Service Officer at Coutts, you'll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.

Day-to-day, you’ll be:

• Taking real ownership of each enquiry
• Updating databases with accurate customer data
• Making sure that complaints and complex issues are documented
• Keeping up to date with regulatory requirements

The skills you'll need

To thrive in this role, you'll need a background in customer service and experience of providing exceptional service either face to face or over the phone.

You'll also demonstrate:

• Great communication skills
• A genuine desire to learn new skills
• Basic IT skills and proficiency in Microsoft apps

What else you'll need to know

• You’ll join us on a competitive salary of £32,265 and receive a contribution to help you save for retirement
• With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
• You’ll enjoy a generous holiday entitlement of 33 days too, and may need to work bank holidays

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.