Customer service officer Coventry, England
Job description
Job title: Customer service officer
Salary: £27,891
Location/base: Flexible – option to work from home and/or in office
Hours: 35 hours per week
About us
The Chartered Institute of Housing (CIH) is the professional body for people who work in housing, the independent voice for housing and the home of professional standards. We have a diverse membership of people who work in the public and private sectors in 20 countries on five continents worldwide. Our mission is to support housing professionals to create a future where everyone has a place to call home by providing them and their organisations with the advice, support, and knowledge they need.
About you
We have an exciting opportunity for a confident and enthusiastic individual to join our membership team, supporting the business in delivering outstanding customer service across the organisation.
As a customer service officer, you’ll be the first point of contact for our members and customers, whether that be via the telephone, email or webchat. You’ll assist with a range of enquiries covering membership, events, qualifications and training. You’ll be quick to resolve issues and quick to spot opportunities to share further information on any areas our members may not be taking advantage of.
We’re looking for someone who is passionate about offering great customer service and is comfortable working in a fast-paced environment where the customer always comes first.
You’ll also have the opportunity to play a key role in our marketing campaigns, managing follow-up activity with outbound calls and emails.
How to apply
For more information on how to apply please visit our website https://www.cih.org/about-us/careers
CIH has embraced flexible and remote working practices to ensure our teams’ wellbeing is a top priority as an employer.
We are committed to equal opportunities at all stages of recruitment and selection and strive to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community to achieve and celebrate diversity.
At CIH, we offer a range of benefits which we’ve curated to support your needs through every life milestone. Head to our careers page to find out more – we would love to have you on board!
Job Types: Full-time, Permanent
Salary: £27,891.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Coventry, CV4 8HS
Application deadline: 27/03/2023
