Customer Service Officer London, England
Job description
Starting Salary: £29,359
Job Level: Level 2, Zone 2
Work Location: 5 Pancras Square
Hours per week: 36 Hours
Contract Type: Permanent, Full Time
Closing date: Tuesday 22nd August 2023, 23:59
Interviews to be held: TBC
Alternative flexible working options available/open to discussion
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About us
Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. We’re not just home to the UK’s fast-growing economy, we’re also home to the most important conversations happening today, and we’re making radical social change a reality, so nobody gets left behind. This is an exciting time to join our team at Contact Camden in their offices at the 5 Pancras Square, providing a variety of key front line services as a Customer Service Officer.
The role
You will be expected to work as part of a team to provide high quality customer care within a multi channelled Contact Centre, taking ownership and accountability for resolving calls, emails and face to face interactions from our citizens.
You’ll be joining 80 other Customer Service Officers – who provide customer service support across a range of different services from Council Tax, Parking, Housing and Supporting Communities.
We have a big focus on development – this means getting you involved in projects/improvements, having career conversations and getting you ready for your next step and your Team Manager/Performance Coaches will hold regular coaching conversations with you to support you in improving the quality of your customer conversations.
About you
Ideally, we’re looking for someone who has excellent customer service skills and previous experience of working in a customer service environment.
Most importantly, the right candidate must show positivity, take ownership of customer contact in order to ensure a resolution for the citizen, be self-motivated, enjoy working with people and take pride in delivering a high-quality customer service for the people of Camden.
You will demonstrate the ability to resolve front line customer service enquiries and take decisions to a high standard across multi channels. You will work flexibly with the ability to move across services and channels to respond proactively to changes in customer demand.
You will also take personal responsibility for making appropriate decisions for our customers with minimal supervision.
Previous knowledge and experience of working within a Contact Centre environment would be desirable.
If you feel you can demonstrate the skills, knowledge and behaviours outlined above then we would love to hear from you.
For more information regarding this role please refer to the job profile.
This role requires a DBS Standard Check.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at [email protected] or post to 5 Pancras Square, London, N1C 4AG.
