Customer Service Officer - 2 posts Derby, England
Derby City Council
Full Time
Derby, England
23620 - 25409 GBP ANNUAL Today
Job description
Application closing date
07/05/2023
Working Pattern
Full time
Salary
Grade E, £23,620 - £25,409 a year
Contractual hours
37
Basis
Full time
Job category/type
Education / Learning
Attachments
Blank
Job description
Directorate: People Services
Hours: Full time x 2 posts
Contract type: Fixed term to April 2024
Location: Council House / Derby Adult Learning Service
Provide an effective and efficient referral, telephone and digital access service to customers contacting the HSF and Welfare teams in accordance with the Council’s Customer Service standards.
To respond to a range of customer and stakeholder enquiries and requests about a range of council services, on the phone, face to face and through electronic media as directed by Derby Adult Learning Service
Your main responsibilities will include:
- Receive, record and process HSF referrals, applications and investigations including those which are complex and may involve assessment of criteria and the application of law and policy resulting in a decision of service provision for the vulnerable citizens in line with council procedures.
- Manage HSF cases and consult with the Team Leader where the initial front-line decision was not possible and a more in-depth discussion with the customer is required to achieve a mutually agreed outcome.
- Liaise with a range of customers (schools, partners, referrers) providing support to ensure maximum uptake of funding, vouchers and support so that it reaches the most vulnerable citizens. This could include giving technical support where required to those using online systems.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
If you would like further assistance with your job application or your search for employment, please contact the Employability Support Team at [email protected]
If you have enquiries about job vacancies or issues with your application, please contact [email protected]
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
To apply, please send a CV and covering letter to: [email protected]
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
The closing date for this vacancy is Sunday 7th May 2023 at midnight. Any applications received after the closing date will not be accepted.
Derby City Council
www.derby.gov.uk
Derby, United Kingdom
Fareed Hussain
Unknown / Non-Applicable
5001 to 10000 Employees
Government
National Services & Agencies
2002
