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Customer Service Officer – Mortgage Operations Processing

Location: Office Based in our Plymouth Contact Centre

Contract: Permanent

Full Time - 37.5 hours per week Monday - Friday 8:30am-5:30pm on a rotating shift pattern

Salary: From £22,500 plus annual bonus, 27 days’ holiday increasing to 30 days plus bank holidays and a fantastic range of benefits

Start date: 14th August 2023

Why join The Co-operative Bank:

2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth. The original Ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, now and always.

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

What you will be doing:

If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team:

• You will identify customers’ mortgage and insurance related needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank.
• We need talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.
• Safeguarding will play an important part of your role, identifying vulnerable customers, showing empathy & considering referral to the vulnerable team
• You will interact with customers over the telephone dealing with standard and specialist enquiries

Knowledge, skills and experience required:

We want you to impress us with the skills you have rather than where you have worked or for how long. If you demonstrate the desired skills and competencies below, then we want you to join our team:

• Excellent communication skills
• Ability to multitask and prioritise
• Excellent listening and problem solving skills
• The ability and desire to work in a fast paced environment
• Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

What we can offer you:

• 27 days’ holiday at start, rising to 30 days, with additional 8 days’ bank holidays
• Annual bonus
• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%
• income protection
• Life assurance
• 2 paid days for volunteering per year to support local charities and communities
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity
• Over 800 employee retail discounts
• Opportunities to grow and develop your skills to enable you to further your career
• To find out more about what we can offer you and why our colleagues rate us so highly, please visit co-operativebankjobs.co.uk and take a look at our Colleague Value Proposition

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

Unfortunately, we can only consider candidates with the right to work in the UK.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Please note we may withdraw this vacancy once sufficient applications have been reached.