Customer Service Manager- Glasgow Glasgow, Scotland

Avanti West Coast

Full Time Glasgow, Scotland 37030 GBP ANNUAL Today

Job description

Customer Service Manager - currently known as On-Board Manager at Avanti West Coast is essential to our success, with a focus on our people and customer experience. (please note this role is not working onboard our trains delivering customer service to our customers it is leading a team of onboard crews and Train Managers to perform amazing customer service)

This is a people orientated role within which you are responsible for a large dedicated team of on-board crews who deliver the service to our customers.

You'll be responsible for leading and engaging this group of people to 'win together' and deliver a consistent level of excellence in customer service. You will be instrumental 'sharing your spark' and making the company vision and brand values live through involvement of your team.

Role responsibilities:

Be accountable for managing behaviours in line with the business values, supervising performance, sickness absence and availability levels of your team and ensuring that you provide feedback and address issues that may arise.
Be required to lead and own the implementation of any planned changes and to support on board teams with any new commercial activities.
Responsible for the safety of your On-Board teams ensuring compliance with safety standards.
Manage budgets in line with Finance Business Partner
Ensure the delivery of great customer service in all circumstances
This post holds an 'On Call' commitment and requires flexibility to work hours that suit the railway environment.

You'll already be a great leader with a proven track record of bringing your team along with you.

You'll be great at managing your workload and you'll have the safety of others (including yourself!) at the forefront of your mind. You'll be customer focused, and 'take pride' to ensure each and every customer has a great experience with us.

Ideally, you will have worked in a similar, fast-paced environment with proven experience of juggling multiple priorities. Flexibility and a positive approach to managing and developing a team are also key requirements of this role.

In return for your hard work and commitment you will get a competitive salary with the opportunity for real career progression and excellent training and development.

Please upload a CV as part of your application.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

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