Customer Assistant Foods

Customer Assistant Foods Brierley Hill, England

Marks & Spencer
Full Time Brierley Hill, England 19500 - 21525 GBP ANNUAL Today
Job description

Hours:

week1
sun 8-4pm
wed 2-10pm
thur 2-10pm
sat 6-2pm
week 2
sun 8-4pm
wed 6-2pm
thur 12-8pm
sat 10=6pm

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Brierley Hill, WEST MIDLANDS, ENGLAND;

Merry Hill

Customer Assistant Foods
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Bioassay Development Scientist
AstraZeneca Cambridge, East of England, England Today

Develop potency and characterisation bioassays based on drug mode of action with a focus on RNA and RNA lipid nanoparticle (LNP) products (e.g., mRNAs) using

Van Driver
THE TYRE YARD LTD Bury, North West England, England 23205 - 24405 GBP ANNUAL Today

Must have a drivers licence. Ensuring a safe and reliable driving. Maintaining cleanliness of the vehicle on a daily basis. Providing a great customer service.

process engineer
Confluent Medical Technologies Austin, TX 99904 - 74801 USD ANNUAL Today

We are looking for a
Process Development Engineer, II
to join our talented team in
Austin
.
As a uniquely qualified...

Supervisor
New Look Livingston, Scotland 16968 - 20344 GBP ANNUAL Today

As a Supervisor with New Look, you will work with your Store Manager to implement the ultimate shopping experience for our customers, ensuring they are given

Marine Officer
Associated British Ports Ipswich, England Today

Full and clean drivers license. Be the marine representative in Kings Lynn, this role will require time to be spend in Kings Lynn on a weekly basis and