customer service manager Oldham, England
Job description
Are you an experienced customer service / office manager looking for a new challenge? Or an experienced administrator wanting to learn new skills and take on additional responsibilities?
This diverse role covers all the key areas of business and offers you the opportunity to work with, support and learn from other departments heads. From general admin to full scale project management, you will have a direct input into the success of the company.
Waterloo Business Management Ltd is a family-run business in Oldham, OL1 3LL. We are focussed on delivering a professional service to our customers with a market-leading and innovative collection & recycling solution for the UK printer market. Our rapidly growing business presents new challenges and opportunities for our fast-paced and solution-driven team.
We are looking for an experienced Customer Service Manager to join our team. The successful candidate will be responsible for managing all customer service and administrative functions, and developing customer service strategies to ensure customer satisfaction. The Customer Service Manager will also be responsible for pro-active query resolutions, monitoring service-level performances and ensuring that customer service policies are up to date and in compliance with industry standards.
Responsibilities:
- Develop and implement customer service policies and procedures.
- Booking couriers and transport requirements for customer online orders
- Pro-actively identifying courier queries and resolving, including customer communication
- Import / Export and other shipping documentation compliance
- Producing environmental certificates, reports and other documents
- Customer invoices and credits
- Ensuring courier invoices and credits are in line with services provided
- Daily KPI figures and updates
- Managing customer contracts in respect of service-level agreements and performance
- Managing the CRM database
- Managing system stock levels of a small range of consumable products
- Customer, Management and Exception reports
- Assiting the Operational and Commercial teams in the delivery of business objectives
- Development of tools, systems, processes etc. to benefit the business and customers
- Assisting the Management team with any other tasks such as holiday logs, training files, checklists etc.
Job Types: Full-time, Permanent
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Oldham, OL1 3LL: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 3 years (required)
- Service-Based industry (not retail): 3 years (required)
Work Location: In person
Application deadline: 24/07/2023
