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Job description

I am recruiting for a Customer Service Manager to join an exciting and growing company based in Newton Aycliffe.

Responsibilities:

• Managing a small team and ensuring the team is operating effectively
• Provide exceptional customer service to internal and external customers
• Effectively communicate with customers regarding their order status, order details, and any other inquiries or concerns
• Ensuring orders are processed efficiently on time via SAP.
• Responsible for the liaison between Customers, Production Planners, Finance, Customer Fulfilment and Logistics
• Participating in meetings with internal stakeholders
• Development of overall customer fulfilment function, including digitisation to remove manual touch points, streamlining of processes.

Person Specification:

• Experience in a similar role as management or team leader level
• SAP experience
• Have demonstrable experience of promoting and implementing continuous improvement to processes and/or ways of working and ensuring these are sustained.
• Have demonstrable recent experience of leading a team to deliver a strong customer service and/or project outcome
• Digitally competent
• Proactive and can challenge ideas

Job Type: Permanent

Salary: £40,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person