Find More Than 10K+
United Kingdom Jobs

We are looking for a Customer Services Manager to join our team here at IKEA Greenwich to Champion our Customer Experience Agenda in the most sustainable way!

WHAT WE OFFER
39 hours working 5 days over 7 with every 2nd weekend off.
£37,000 per annum

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on High-street retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Family Friendly childcare & wellbeing support
• Commitment to your development throughout your IKEA career, starting on your first day
• Performance Driven Bonus Programme

ABOUT YOU

• You are self-reliant and motivated with a proven ability to work as part of a larger team.
• Leadership engagement and strong influencing skills
• Ability to prioritize and organize work and the work of others to make the most efficient use of the time available.
• Strong communications skills both verbally, written
• Able to plan staffing needs according to the customer flow.
• Has strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.
• Is a confident decision-maker with common sense and attention to detail
• Experience of actively meeting customer needs through understanding customers in a service industry.

WHAT YOU WILLBE DOING DAY TO DAY
To build and retain long-lasting relationships with new and existing customers in a multi-channel retail environment
Valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
Using Customer insights to improve customer satisfaction.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
For any advice or support, email [email protected] and I be happy to help