Customer Service Manager Newbury, England
Job description
We are now hiring Customer Service Manager for our busy automotive client based in Newbury. This is a full-time position.
The right candidate will be required to lead the Order Management team and be responsible for managing the order to delivery process effectively, ensuring on time delivery is achieved.
Schedule:
- 08:30am to 17:00pm Monday to Thursday
- 08:30am to 13:00pm Friday
Pay:
- Up to £40,000
- Annual bonus structure
Duties include but are not limited to:
- Manage a small team to ensure logistics and orders are fulfilled in a timely manner.
- Entry of orders onto the order management system.
- Confirming orders and keeping customers informed of progress as appropriate.
- Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately
- Proactively inform customers of order / shipment discrepancies.
- Build and maintain effective working relationships with key customers to constantly improve information flow.
- Maintain accurate and up to date customer profiles.
- Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.
Requirements:
- European language skills are advantageous.
- Good working knowledge and experience of using Order management systems.
- Experience of delivering results through cross-functional working.
- Competent IT Skills.
- Inter-personal skills including excellent communication skills.
- Excellent telephone manner.
- Knowledge of a Customer Service environment ideally within Automotive/Manufacturing Industry.
- Self-motivated.
- Flexible approach to work.
If you are interested in this position, please apply today with the chance to start immediately or contact our Newbury branch on 01635 937 777 for further information.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors.
Job Types: Full-time, Permanent
Salary: Up to £40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
Reference ID: NEW-CSMN
