Customer Service & Logistics Support London, England
Job description
Alliance UK Ltd Job Description
Job Title: Trade Counter/Ops Assistant
Working Hours: 08:00am – 17.00pm, Mon – Fri, 09:00 – 13pm Every other Saturday (2 a month)
Based at: Alliance UK Ltd SE5 9LB
Reporting to: Operations Manager/Trade Counter Manager
Summary and purpose:
Alliance UK Ltd is one of the largest London based Janitorial Supplies company.
We need an energetic and well organised individual with knowledge of the local area(s) Mainly London. One of the purposes of this role is to provide support to the organisation in terms of customer service by obtaining, analysing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
This role also has the added function of a Trade Counter this enables us to deal with customers face-to-face, offers the ability to sell products from the counter.
The role also requires the individual to undertake tasks if required in the warehouse to maintain a healthy balance to the workload.
Key responsibilities and accountabilities:
Receives, processes and verifies the accuracy of orders from customers utilising the organisation’s internal systems and customer purchase orders/ Online Orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Performs assigned system maintenance to various electronic order files and Websites.
Multi-tasking is key and must be proactive and respond to emails and queries as soon as they arrive.
All daily tasks need to be done within the day’s work; no tasks are to be left for the next day.
All orders that are being managed by the individual need to be controlled in terms of managing “out of stock” items, offering alternatives. The individual is also required to manage and control all orders in the best possible way in terms of carriage and correct method of transport enabling us to save and send the items secure to the customer.
Replenishments of goods in the trade counter is key to have a well organised and accessible products for selling, training and display purposes.
General:
Although we try to keep rules to a minimum, we do ask that you ensure that you familiarise yourself with our H&S procedures and ensure that you are aware of your own responsibilities in line with
H&S and consider the safety of those around you.
Observer H&S rules in the Warehouse and the Trade Counter including sales offices.
In line with Data Protection, it is also important that you respect the confidentiality of data stored electronically and by other means.
To remain competitive, it is important we are responsive and react quickly. Things will constantly change and it is essential that you are flexible and understand that the above list is a guideline and that you will be expected to expand on this list, use your initiative, challenge the status quo and come
up with ideas on how things can be done better or more effectively.
Person Specification:
Key Competencies
Experience:
Incumbent is required to have 2 years progressive customer service experience.
Experience in writing basic and more formal emails
Skills and Ability: Attention to detail and excellent accuracy, Excellent communication skills, Basic numeracy skills
Attitude: Passion for Alliance UK Ltd and its products, Customer focused.
Personal Qualities: Flexible attitude
Qualifications: Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities. Understand and dominate Microsoft Office and all its programs.
Job Type: Full-time
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of Customer Support & Client Services Occupations experience do you have?
- How many years of customer service experience do you have?
Experience:
- Logistics: 1 year (preferred)
Work Location: In person
Reference ID: OPS TC 2023
