Customer Service Helper Glasgow, Scotland
Job description
We are looking for a reliable and customer-focused individual to join our team as a Customer Service Helper. In this role, you will be responsible for answering phone calls, sending tickets, and emails while providing exceptional customer service to our clients.
Key Responsibilities:
- Answering incoming phone calls and providing support to customers with their queries and concerns.
- Responding to customer emails in a timely and professional manner.
- Sending tickets to our internal teams to resolve customer issues.
- Maintaining accurate and up-to-date customer records.
- Working closely with other team members to ensure customer satisfaction.
- Collaborating with the sales team to provide exceptional customer service.
Requirements:
- Previous experience in a customer service role is preferred, but not essential
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously and prioritise effectively.
- Strong attention to detail and ability to maintain accurate records.
- Comfortable using technology, including email, phones and ticketing systems.
- Ability to work well in a team environment and contribute to a positive and productive work culture.
If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we would love to hear from you. Please apply with your resume and a cover letter explaining why you are the best fit for this position. We are an equal opportunity employer and welcome applications from all qualified individuals.
Job Types: Full-time, Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 40 per week
Salary: £9.00-£11.07 per hour
Benefits:
- Free parking
- On-site parking
- Store discount
- Transport links
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Service23
