Customer Service & Fulfilment Assistant Wellingborough, England
Job description
Customer Service & Fulfilment Assistants x 2
Salary: £21,458.00 pa
Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation’s aims and vision.
Two full-time vacancies have arisen to complete a range of administrative and fulfilment tasks including processing customer orders, maintaining customer databases and general fulfilment to time. Ensuring a first-class efficient service is provided throughout the order process, from placement to despatch.
Key Responsibilities:
- Assisting with the daily administration and fulfilment of Weatherbys and third-party products and services through the administration of customer databases, hand enclosing fulfilment and dispatch of a variety of items, bespoke mailshots, and publications to agreed timeframes.
- Previous experience in carrying out a variety of admin tasks each day
- Taking and processing customer orders and queries via telephone, email, and online platforms with exceptional levels of customer service.
- Data input and maintenance using a range of customer databases.
- Record and coordinate invoice and stock level information to high standards of accuracy within agreed timeframes.
- Coordinate courier deliveries and bookings, producing required accompanying paperwork to a high level of accuracy.
- Providing a variety of physical fulfilment services from pick and pack to bespoke hand enclosure both in addition to digital fulfilment services.
- Hand enclosing of a variety of items for a high-profile client base that will include, Cheltenham Racecourse, Royal Ascot, and The Kennel Club.
- Supporting Post Room services, including the sorting and distributing of incoming and outgoing UK and Overseas mail.
- Adhere to company policies/guidelines around customer and financial data handling in compliance with GDPR and current law.
- Ensuring timesheet records are completed accurately.
- To provide support to other areas of the department as and when required.
- To ensure the companies Health and Safety policy is adhered to.
Skill Requirements:
- Having the ability to continually learn, take on feedback, try new things, adapt, grow and change with the business.
- Attention to detail and accuracy
- Strong organisation skills and being able to work as part of a team are key.
- Ability to work flexibly to strict deadlines and under pressure.
- Ensuring the fulfilment and order taking services provided to all clients are executed correctly and accurately avoiding reputational damage.
To apply for this role please go to:
https://www.weatherbys.co.uk/about-us/working-at-weatherbys
Closing Date: 12th March 2023
Interviews to take place week commencing: 13th March 2023
Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.
