Job description

Are you passionate about customer service and looking for a new career in the rail industry?

Due to our continued growth, we are now recruiting for new Customer Service Assistants to join our expanding team on the biggest railway project in Europe in 100 years.

The role will cover the TFL Railway line and you will be working between Stratford to Shenfield.

Your main responsibility is to assist customers travelling on the rail network, engaging with passengers and enhancing their travelling experience, promoting a culture of safety and security by being a reassuring presence, offering help and guidance.

You'll love meeting and getting to know people, and be needed to assist customers with enquiries and deliver excellent customer service during periods of disruption, helping to manage crowds and assisting with onward journeys.

Are you available for the following?

ü Morning shifts starting from 4:32am.

ü Evening shifts finishing at 1:45am.

ü Working weekends.

ü Live locally to TFL Rail stations from Romford - Brentwood

This is an excellent opportunity to join a renowned, national organisation and to develop your career as a professional and trained Customer Service Assistant.

What You Get:

· Excellent pay rate which meets the London Living Wage of £11.12 per hour.

· All staff are required to work across Monday to Sunday so being available to work weekends is essential.

· Exclusive access to our VIP – Very Important Perks benefits portal and automatic enrolment on to our company pension plan

· Shifts start from beginning to end of train service which will include starting at 4:45am and finishing at 1:43am (may involve split shifts)

· Ownership and accountability for a Railway Station during your duty hours

· Opportunity to make a real difference and a position of real responsibility

· Training, Support and Personal Development

· An opportunity for progression in a fast moving, exciting and growing company

What We Want:

· Smart, well-groomed and confident disposition

· Great written and verbal communication skills

· This is a mobile position and you must be also having a keen interest in helping people

· Successful applicants MUST be able to provide 3 years work vetting (without gaps).

· Applicants with local knowledge an advantage

· You must be able to work at the following stations:

ü Romford

ü Gidea Park

ü Harold Wood

ü Brentwood

Please do not apply for this role unless you are able to provide a full 3 years of work history without gaps and can be flexible to work morning, afternoon and evening shifts across 7 days

Job Types: Full-time, Permanent

Salary: From £11.32 per hour

Job Types: Full-time, Permanent

Salary: £11.32 per hour

Work remotely:

• No

Job Types: Full-time, Permanent

Salary: £12.22 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: In person

Application deadline: 14/04/2023
Expected start date: 21/04/2023