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Customer Service Executive London, England

New Statesman

Full Time London, England 23519 - 44848 GBP ANNUAL Today

Job description

Immediate start desirable!

About Us

The New Statesman, is the leading progressive political and cultural magazine in the United Kingdom, celebrated for its dynamic and liberal politics, its intelligence, its range of opinions and the quality of its writing and analysis.

In this new digital era, we continue to be committed to truth-telling and journalistic excellence. Now our goal is to expand our coverage internationally as we analyse and explain the defining political, economic, cultural, technological and social issues of our time. In addition to the New Statesman our group’s titles cover a wide range of topics from consumer luxury to capital markets.

We need great people to join our diverse and inclusive business. In return you will have access to a range of benefits, we believe there is something for everyone!

Overview of the Role

To be responsible for ensuring all new and renewal orders for New Statesman received online, by telephone, email and mail are processed quickly and accurately on our customer database. To provide an excellent customer service to all New Statesman customers.

Main Responsibilities

To ensure all new and renewal orders received online, by telephone, email and mail are processed quickly and accurately on our customer database
To answer daily NS customer telephone and email enquiries in a professional manner
To help to renew subscribers onto NS bundled print and digital subscriptions and promote upgrade packages to existing print subscribers
To process cheques, credit card, direct debit payments and bank transfers – recording transaction details on the company’s platform
To record all incoming cheques on internal audit spreadsheet and keep scans for audit purposes. Deposit all cheques into the bank account in a timely fashion
Manage rolling invoice spreadsheet and follow-up any outstanding invoices with phone calls and emails.
To work with our Accounts Department to reconcile payments
To liaise with agencies (e.g. Ebsco & isubscribe) to process and manage their orders
To keep NS Head of Marketing aware of any customer complaints work and notify the NS Editor of any critical issues. Working with the NS Marketing and Editorial teams to resolve any customer issues as when needed
To work closely with the NS Marketing Manager and other customer service assistants to ensure you are fully briefed on NS marketing campaigns and able to deal with enquiries. Use customer feedback to improve service and develop new initiatives to promote our online content
Other duties as required.

About You

Some experience of providing outstanding customer service
Accurate data inputting
Good telephone manner, able to make outbound calls to support ‘win-back’ renewal and upgrade promotions
Able to prioritise tasks in a frenetic environment
Good communication skills (written and spoken)
Highly organised and self-motivated with the ability to prioritise tasks
Must be able to work accurately, under pressure, to meet strict deadlines
Strong spoken English and written English

Equal Employment Opportunity

New Statesman provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. We look forward to hearing from you.

Job Types: Full-time, Permanent

Benefits: