Customer Service Coordinator for Leading International Travel Company London, England
Job description
Global Work & Travel is one of the world’s leading gap-year travel brands, now operating in 6 worldwide markets and is the recipient of numerous business awards. As the name suggests, we provide young people with experiences to work & travel abroad, from working holidays in Australia to teaching in Italy, volunteering in Costa Rica and 50 other trips in between. Established in 2008, we have helped over 70,000 people to see the world as more than a tourist.
If you love travel and enjoy working with customers you’ll love working here! We are currently seeking an enthusiastic Customer Service Coordinator to be a key member of our talented team in Holborn, London at a fun co-working office space with events, free tea, coffee and even beer and cider on tap!
You will manage and coordinate working holiday makers arriving in the UK & Ireland to commence their gap year, providing stellar customer service & being their local support during their travels.
Key Responsibilities
- Providing excellent customer service and support to all customers over email, video calls, phone and in person
- Maintain relationships with customers by building rapport and being their support system
- Coordinating job interviews pre arrival
- Assisting travellers with their working holiday visa applications
- Managing our internal database with regular check ins with all of our customers
- Booking accommodation, airport transfers & arrival activities
- Conducting engaging in person and virtual orientation sessions when customers arrive in the UK & Ireland
Minimum Requirements
- Excellent time management skills
- Customer orientated to deliver a premium experience
- Computer literacy
- Excellent communication skills (written & verbal)
- Self-motivation
- Attention to detail
What We Can Offer You
- A coveted position within a fast-growing, profitable, tech-first travel company.
- Full time Monday to Friday role
- Central office location, great office environment with free tea, coffee, beer & cider
- A team of supportive and highly experienced & ambitious professionals
- Great workplace culture with regular office events
- A competitive salary
- Paid birthdays off
- Annual travel bonus
- Monthly staff events
- Team member of the quarter
- Plus so much more!
This position is full-time with an immediate start. To learn more about us visit globalworkandtravel.com.
Job Type: Full-time
Salary: £26,000.00 per year
Benefits:
- Company events
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
