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Customer Service Coordinator Warrington, North West England, England

Ingevity

Full Time Warrington, North West England, England 28000 - 34000 GBP ANNUAL Today

Job description

Job Family:

Supply Chain

Overview

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

Customer Service Coordinator

Location: Warrington Site

Reporting to: Katie Spicer

Salary: £28,000 - £34,000

ABOUT US

Ingevity provides specialty chemicals and high-performance carbon materials and technologies that purify, protect and enhance the world around us. Through a team of talented and experienced people, Ingevity develops, manufactures and brings to market products and processes that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions.

Headquartered in North Charleston, South Carolina, Ingevity operates from more than 25 locations around the world and employs approximately 1,750 people. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work. The company is traded on the New York Stock Exchange (NYSE: NGVT). For more information visit

www.ingevity.com

The Engineered Polymers business is the market leader in Caprolactone and Polycaprolactone products globally. The business is geographically balanced. Our products go into a very diverse set of applications such as Polyurethane Materials, Adhesives & Sealants, Coatings, Polymer additives and Bioplastics that are used for end markets such as Industrial equipment, Automotive, Footwear, Consumer packaging, Electronic devices, Medical and Furniture. The performance characteristics of the CAPA chemistry provides unique properties in our targeted end markets that allow both us and our customers to differentiate through innovative new products.

JOB SUMMARY

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results. At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things. We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.

Within the Customer Service team, you will be handling customer enquiries and processing customer orders through our SAP system. In this fast-paced environment, good communication with all stakeholders is crucial to ensure we meet our customers’ expectations.

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role but are not limited to:

Communication with customers via email and telephone

Order management – Using SAP to process orders through the system in line with SLA

Support with query resolution
Raise customer complaints on the system in a timely manner
Raise credits, debits and returns
Monitor customer service general inbox
Support with export documentation/invoice distribution when applicable

Build trust relationships with daily customer contact
High focus on building customer intimacy and delivering exceptional customer service
Work cross functionally within the Supply Chain and wider Engineered Polymers Business to represent the customer to ensure delivery on time in full.
Ensure account information is correct managing changes where applicable.
Understanding of escalation process to ensure timely resolution of customer queries

Feedback to the business account updates and support with “voice of the customer”

QUALIFICATIONS AND DESIRED SKILLS

Experience

Previous experience in a similar customer facing role (essential)
A sound understanding of SAP system (desirable not essential)
Experience in handling export orders
European language skills (desirable not essential)
Able to demonstrate strong problem solving and decision-making sills

Export experience
An understanding of rules following Brexit

Behaviors

As a Customer Service Coordinator, you will be an excellent communicator, have excellent time management and organisational skills. You will be proactive in your approach and take ownership for enquires. You will be able to think outside the box, multitask and have empathy when handling customer enquiries. Often you will be the first point of call for our customer, being able to quickly act and confidentially interact with the wider business is essential. You will be a team player who can adapt easily to change.

EQUAL OPPORTUNITY STATEMENT

Ingevity as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to background checks as permitted or required by company policy or applicable law.

Ingevity is committed to respecting your data privacy, to further understand how Ingevity uses your data please visit our website at

https://www.ingevity.com/legal-privacy/

Ingevity is committed to being and Equal opportunity employer and aims to not discriminate unlawfully on any grounds.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.

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