Customer Service Coordinator Hounslow, England
Job description
Position: Customer Service Co-Ordinator (HAC)
Contract Type: Permanent (Full Time)
Location: Heathrow Airport
Salary: £27,000
Shift Pattern: Rotational
PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check and counter terrorism check ) if you are to be successful for this position.
DHL work in partnership with Heathrow Airport to provide aircraft cleaning and ground handling support. No two days on our Aviation contract are the same! You will play an integral role in the cleaning operation, working to tight timeframes but delivering fantastic results.
**Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more**
WHAT DOES THE ROLE ENTAIL?
- Working within the Heathrow Airport Center (HAC) to liase between the operation and airline representatives (customer)
- Work closely with the customer to ensure on time performance is sustained within the live cleaning operation
- Ensure that customer complaints are investigated within SLA and corrective action and preventative action is implemented where applicable.
- Support the core Operational Airside Team in Terminal 5C providing feedback to the Allocation control of any operational challenges.
- Monitor and react on changes in flight timings, aircraft changes and escalation to the Airside allocations team.
- Complete Daily Delay Reports and support core Operation on challenging these delays with our customer.
WHAT DO WE NEED FROM YOU?
- Have lived in the UK for 3 years. (As a requirement of the UK Government Counter Terrorism Check).
- Advanced knowledge of excel
- Excellent communication skills at all levels
- Previous stakeholder management experience
- Ability to quickly and accurately react to any given situation
- Attend a medical
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide 5 years address history
- Be able to provide 5 years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award winning range of benefits including:
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
