IT Engineer Perth, Scotland
Perth & Kinross Council
Full Time
Perth, Scotland
35945 - 39680 GBP ANNUAL Today
Job description
LOCATION:
Carpenter House Carpenter Street Perth, PH1 5GB
SALARY:
£35,945 - £39,680 per year
CONTRACT TYPE:
Fixed Term
POSITION TYPE:
Full Time
HOURS:
36 hours per week
£35,945 - £39,680 Fixed Term (until 31/03/2025)
Carpenter House, Carpenter Street, Perth PH1 5GB
The IT Technical Support Team plays a crucial role in providing a functional, responsive, and stable IT environment, and the engineer position is central to achieving this goal. The role will be based in Carpenter St with the possibility to work from home according to service levels. The role encompasses a range of duties, including:
- Incident management, including major incidents, disaster recovery, and business continuity.
- Change & Problem management (Business as usual).
- Project management and support.
- Asset and Configuration management.
- Maintaining and managing supported hardware and systems in accordance with council policies and procedures.
- Contributing articles to the Service Desk and self-service portal Knowledge Base.
- Coordinating and undertaking data management activities.
- Engaging with customers, 3rd parties and any other stakeholders.
- Collaborating with stakeholders with diverse objectives.
- Supporting new ways of working with colleagues across the organization.
- Communicating IT information and advice effectively to the target audience.
- Providing accurate, current and relevant information to management.
- Developing, implementing, and maintaining policies, procedures, and associated training plans for ICT.
- Staying current with a broad understanding of ICT technology and new developments that may benefit the business.
- Evaluating new ICT technology and providing written reports as needed.
- Ensuring compliance with PKC’s Information Security Policy and identifying and reporting any security incidents.
- Properly documenting work on systems, hardware, projects, and helpdesk calls.
- Creating and monitoring work schedules and setting completion targets for tasks.
- Supporting and deputising for senior staff where required.
Requirements
You should have knowledge, experience, and understanding in one or more of the technical areas listed below:
- Active Directory
- Online and cloud services
- Enterprise security including firewalls, e-mail/web filtering and end-point protection systems
- Enterprise desktop and associated management systems
- Mobile device management
- Interactive & audio-visual devices
To qualify for this role, you should be able to:
- Demonstrate your experience of working collaboratively in a team and building relationships with others.
- Work effectively under pressure, multitask, and take personal responsibility for managing your own workload.
- A clear understanding of the fundamentals of Microsoft Azure
- Deal with similar inquiries and requests by providing technical/specialist advice and information, which may require investigation, research, and explanation.
- Communicate clearly with users who have varying levels of technical knowledge.
- Demonstrate a working knowledge of PowerShell.
- Have a technical understanding of:
oMicrosoft Windows 10/11 operating systems and PCs in an enterprise environment
oWindows Operating System migration
oSCCM
oEnterprise printing solutions
oMicrosoft Entra ID
oMicrosoft Intune
oMicrosoft 365
oVPN technologies specifically Microsoft Always on VPN
You must have excellent organisational, facilitation and communication skills, and be able to:
- Plan, organise, and prioritise work in a demanding and ever-changing environment.
- Prepare and deliver clear and concise, reports and presentations.
- Understand and communicate complex processes and issues effectively, professionally, and accessibly.
- Work collaboratively and effectively with colleagues / external partners and participate in multi-disciplinary groups.
- Work well under pressure in a dynamic environment and produce accurate work to a high standard.
The Individual
You must be educated to HND level in an appropriate discipline or have operational experience in a relevant professional ICT environment.
If you would like any more information regarding this vacancy, please contact Kevin Brown [email protected]
When completing your application for this post, please ensure you provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.
At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.
Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.
A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
What we can do for you
If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.
Perth & Kinross Council
www.pkc.gov.uk
Perth, United Kingdom
Thomas Glen
Unknown / Non-Applicable
5001 to 10000 Employees
Government
Municipal Agencies
1996
