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Job description

We are actively recruiting for new Customer Service Coordinators to join a growing project with within our busy Learning Solutions Service Centre in Leeds.

This role is Monday to Friday, 35 hours per week, working core office hours.

This is currently a hybrid working model - you would be expected in the office at least 2 days per week depending on business requirements.

The rate is highly competitive and this role is initially a 6 month contract.

The Service Centre provides a multifunctional contact centre and end to end events management underpinned by quality administration and excellent customer service to support learners and suppliers.

The Co-ordinator will be responsible for managing all aspects of end to end event delivery across a range of scheduled training events.

This will include a variety of relationship management and administrative functions across the event journey from approving bookings through to billing and event evaluation as outlined below.

Roles and responsibilities

• Coordination and ownership of all aspects of scheduled training events
• Planning, preparation and support for face to face workshop/residential events
• Appropriate handling of participants and suppliers queries and complaints by phone, email or face to face, in line with the agreed SLAs and Quality framework
• Effective customer service and relationship management across a range of stakeholders

Skills and Experience

• Previous experience in a customer service position essential however if you have previous administration experience within a busy working environment you will be considered.
• Effective communication, ability to articulate in both written and verbal communication
• Ability to think on your feet with excellent innovation and problem solving skills
• Ability to work on own initiative, prioritise own work, deliver to deadlines
• Good IT skills and working knowledge of MS office - Excel, Word and Outlook

Job Types: Full-time, Temporary contract
Contract length: 6 months

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: Hybrid remote in Leeds